Talent.com
Executive Director

Executive Director

Sunrise Senior LivingMalvern, PA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Sunrise Senior Living Opportunity

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job Overview

The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

Responsibilities & Qualifications

Job Description

Inspiring Others

  • Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
  • Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
  • Model a strong belief in mission, vision, and purpose.
  • Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.

Guiding Team Success

  • Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
  • Provide clear direction and structure for the team in order to support their success.
  • Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
  • Embrace workforce diversity.
  • Establish stretch but realistic team goals and motivates the team to work together to achieve them.
  • Share important and relevant information with the team.
  • Ensure consistent and timely orientation and ongoing training is delivered to team members.
  • Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
  • Promote the Employee Assistance Program (EAP) as a resource for team members.
  • Research and resolve Hotline Call Reports timely and effectively.

    • Coaching and Developing Others

  • Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
  • Convey performance expectations and provide timely feedback to ensure performance standards are met.
  • Hold effective one on one meetings with direct reports.
  • Provide feedback and counsel on a continuous basis.
  • Support team members' career growth by having regular development-focused conversations.
  • Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
  • Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.

    • Creating a Culture of Trust

  • Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
  • Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
  • Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
  • Listen and respond with empathy.
  • Treat people with dignity, respect, and fairness.
  • Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
  • Encourage disclosure and facilitate an open exchange of ideas.
  • Advocate for both team members and residents.
  • Provide frequent and consistent communication with team, residents, and the community.

    • Leading Change

  • Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products / services, and help others overcome resistance to change.
  • Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
  • Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products / services.
  • Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.

    • Customer Focus

  • Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
  • Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
  • Lead the development and regular review of the engagement improvement plan.
  • Resolve customer concerns effectively through consistent use of the problem resolution program.
  • Hold consistent and effective Resident Council meetings.
  • Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
  • Ensure that the leadership team interacts with residents.
  • Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
  • Strive for minimal loss of residents to competitors, with a declining trend that is below company average.

    • Quality Assurance and Regulatory Compliance

  • Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
  • Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
  • Develop a thorough working knowledge of state / provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
  • Act as the Community Privacy Representative.
  • Ensure all resident administrative files are well maintained, current, and in compliance with state / provincial regulations.
  • Follow up on issues identified in the regional team site visit report.
  • Follow up on mock survey process.
  • Ensure community is in compliance with national / provincial regulations pertaining to occupational health and safety.
  • Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
  • Review all incident reports and ensures corrective actions are in place in a timely manner.
  • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

    • Family Services

  • Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
  • Oversee the planning of an in-house family event monthly.
  • Encourage family involvement via Volunteer Programs.
  • Make self available to residents and their families.
  • Ensure implementation and maintenance of a family support program.
  • Ensure Family Service Meetings are happening regularly according to Sunrise policy.
  • Ensure Sunrise Wellness and Resident Care systems are implemented and followed.

    • Business Development and Top Line Growth

  • Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
  • Spend one hour weekly with the Director
    • serp_jobs.job_alerts.create_a_job

    Executive Director • Malvern, PA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Executive Director

    Executive Director

    Five Star Senior LivingDevon, PA, US
    serp_jobs.job_card.full_time
    We are actively seeking an Executive Director to add to our team.The Executive Director is responsible for providing comprehensive leadership for a senior living community in operational management...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Executive Director

    Account Executive Director

    OnbeConshohocken, PA, US
    serp_jobs.job_card.full_time
    Onbe, a fast-growing FinTech, brings innovation to a rapidly growing global marketplace, standing for "on behalf.Because that's exactly how we work : on behalf of our clients, as their comprehensive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Executive Director - Card Marketing Operations Leader

    Executive Director - Card Marketing Operations Leader

    JPMorgan ChaseWilmington, DE, US
    serp_jobs.job_card.full_time
    Card Marketing Operations Leader.Are you ready to redefine marketing execution across 40 products and 15 distribution channels? Join us as the Card Marketing Operations Leader and drive strategic t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Executive Director, Portfolio Contract Strategy

    Executive Director, Portfolio Contract Strategy

    AstraZenecaWilmington, DE, US
    serp_jobs.job_card.full_time
    Executive Director Of Contract Strategy.At AstraZeneca, we turn ideas into life changing medicines.Working here means being bold, thinking big, and working together to make the impossible a reality...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Executive Director, Hepatology

    Executive Director, Hepatology

    GSKEdgemont, PA, US
    serp_jobs.job_card.full_time
    Executive Director, Hepatology.The Respiratory, Immunology, and Inflammation Biology Unit (RIIBU) is seeking a talented and inspiring Executive Director, Hepatology to lead a team of biologists in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Hospice Executive Director - RN

    Hospice Executive Director - RN

    Patient Care HospiceWayne, PA, US
    serp_jobs.job_card.full_time
    We are hiring for an Executive Director - RN.Wayne, PA, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it : for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Executive Senior Director

    Sales Executive Senior Director

    OnbeConshohocken, PA, US
    serp_jobs.job_card.full_time
    Sales Executive Senior Director.Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf. Because that's exactly how we work : on behalf of our...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Executive Director, ADC tumor MDT Biomarker Lead

    Executive Director, ADC tumor MDT Biomarker Lead

    GSKEdgemont, PA, US
    serp_jobs.job_card.full_time
    Executive Director, ADC Tumor MDT Biomarker Lead.At GSK, we are committed to improving lives through innovative science and transformative medicines. As the Executive Director, ADC tumor MDT Biomark...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Engineering ServicesNewRoyersford, Pennsylvania, United States

    Director, Engineering ServicesNewRoyersford, Pennsylvania, United States

    ProconexRoyersford, PA, US
    serp_jobs.job_card.full_time
    Director, Engineering Services.Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Engineering Director - Wealth Technology

    Engineering Director - Wealth Technology

    M&T BankWilmington, DE, US
    serp_jobs.job_card.full_time
    Join our dynamic team as the leader of the agile cross-functional technology team in M&T Wilmington Trust's Wealth line of business. Reporting directly to the Divisional CIO for Wealth, ICS, Core Ba...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Journey Analytics-Executive Director

    Customer Journey Analytics-Executive Director

    JPMorgan ChaseWilmington, DE, US
    serp_jobs.job_card.full_time
    Customer Journey Analytics Director.Come join a team that improves Chase's self-service experiences for millions of customers. As a Customer Journey Analytics Director on the Digital Operations (Dig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Executive Director, R&D Data Excellence Lead

    Executive Director, R&D Data Excellence Lead

    CSLKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    The Position : The R&D Data Excellence Lead drives the vision, strategy, and execution of data excellence across the R&D organization. This role ensures that data is standardized, governed, and lever...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Engineering

    Director, Engineering

    Barry WehmillerKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Internal Audit, Executive Director - Consumer & Community Banking Risk

    Internal Audit, Executive Director - Consumer & Community Banking Risk

    JPMorgan ChaseWilmington, DE, US
    serp_jobs.job_card.full_time
    Executive Director, Consumer And Community Banking Risk Audit.Join the Consumer and Community Banking Risk Internal Audit team, where you'll leverage your expertise in financial accounting, reporti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Client Development

    Director, Client Development

    Barry WehmillerKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Job Executive Director

    Job Executive Director

    Sunrise Senior LivingWilmington, DE, US
    serp_jobs.job_card.full_time
    Sunrise Senior Living Opportunity.When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives.Not only will you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Executive Director, R&D Advanced Analytics, Automation, and AI Lead

    Executive Director, R&D Advanced Analytics, Automation, and AI Lead

    CSLKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    R&D Advanced Analytics, Automation, and AI Lead.The Position : The R&D Advanced Analytics, Automation, and AI Lead is responsible for executing the R&D digital acceleration roadmap, with a primary f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Executive Director, Head of Card Content Governance

    Executive Director, Head of Card Content Governance

    JPMorgan ChaseWilmington, DE, US
    serp_jobs.job_card.full_time
    Are you ready to lead a breakthrough transformation in marketing content quality? Join us as the Card Content Quality Leader and revolutionize how we ensure compliance and elevate creative executio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30