Ecommerce Tech Ops Manager

Key Responsibilities :

The Ecommerce Tech Ops Manager will support in the day-to-day site maintenance and operations of our North America website, on both desktop and mobile. This role will be responsible for supporting cross-functional partners in trouble shooting, site enhancements, and overall monitoring of the sites

Principle Accountabilities :

• Act as the first-level support for website issues identified by customer service and internal stakeholders.
• Understand and train users in the use of Shopify.
• Be able to learn new technologies quickly, then turn around and teach internal users.
• Provide user access and basic administration of our various web tools.
• Accept feedback on the platform and create tickets and requirements that articulate what needs to be created.
• Triage Customer Service issues, attempting to reproduce and document before sending to the development team.
• Collaborate with project team members and key stakeholders to scope out projects, assist with requirements definition, specifications, vendor selection, design, and timelines for key initiatives.
• Help manage 3rd party solutions, key tools and processes such as content management, code repository and tag management.
• Field technical requests, assess scope and prioritize action items.
• Work with-in house security team to ensure the site is secure and manage performance and load time of the website.
• Document related processes, technical integrations, and website data flows.
• Understanding of middleware concepts dataflow
• Provide feedback into the development team on fixes needed
• Provide monitoring and reporting on site speed and trending.
• Provide insights into the "right way to run the site more efficiently and effectively.
• Provide ADA expertise and provide accessibility guidance to internal team as well as development agencies.
• Support site merchandisers, merchandisers, marketing teams, customer service, Supply Chain and other internal teams.

Qualifications