Head of Customer Success
ReadilySan Francisco, CA, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBuilder 0→1 : You’ve stood up CS playbooks and scaled them. Metric-owned : You live in NRR / GRR, churn, adoption / utilization, TTV - and move them. Hunger : High agency, a willingness to learn, and a drive to do whatever it takes Customer-obsessed : You earn executive trust and unblock complex enterprises fast. Intellectually humble : low ego, high curiosity, collaborative. Biased toward action : You act, you don't wait True founding-team ownership. Career-defining experience : ship products that rewrite how the industry works. Front-row to closing deals with billion-dollar enterprises Hyper-growth environment (3× QoQ — you’ll feel it). A real chance to fix healthcare’s most expensive problem with AI. Weekly pickleball + a team that loves to win together.
This range is provided by Readily. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$110,000.00 / yr - $200,000.00 / yr
About Readily
30% of U.S. healthcare cost is administration . We’re fixing that.
Readily is building the compliance layer for every healthcare company . Billion-dollar insurers and health plans turn to Readily to analyze regulations, conduct audits, and automate compliance research with AI.
We’re the fastest-growing company in this space - tripling revenue QoQ. And we’re just getting started.
There’s an old Yorkshire saying : “Where there’s muck, there’s brass.” Healthcare compliance is messy. But in that mess lies an enormous opportunity. If you’re hungry to take ownership and build systems that matter, this is it.
About The Role
We’re hiring for a hands‑on Head of Customer Success to join our founding team and build the post‑sales function for our healthcare compliance AI platform. Rather than just maintaining accounts, you’ll own the entire post‑sale journey - from onboarding through renewals and expansion - ensuring our customers see measurable value from day one.
Your goal is to crack AI activation in healthcare enterprise - create a CS machine that feels consumer-simple. 1-month not 1-year implementations, 100% usage not 10%, lightning-fast time-to-value.
You’ll have founder‑level ownership : expect to design the strategy, stand up processes and tools, and partner directly with customers and product to shape our roadmap and playbooks.
Responsibilities
- Stand up Customer Success from 0→1 : playbooks for onboarding, adoption, QBRs, renewals.
- Own retention and growth : NRR / GRR, health scores, risk flags, expansion pipeline.
- Drive 1-month go-lives and 100% utilization with enterprise-ready onboarding and training.
- Close the loop with Product / Sales / Eng : turn customer signal into roadmap and wins.
- Hire and coach the team; stand up systems and dashboards (Salesforce / Gainsight) to forecast.
Requirements
Why Join Readily
#J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
Head Of Customer • San Francisco, CA, United States
Job_description.internal_linking.related_jobs
Customer Success Manager, High Touch.Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network.
This technology ensures that our clients deliver a fant...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Siteline is a Series A SaaS startup in the construction space.We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco.We're o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
This is a hybrid role in the San Francisco Bay Area in Palo Alto with 2-3 days in office.Are you ready to disrupt outdated systems with a modern future proof platform? .Our client is a fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.We securely capture...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Founding Customer Success Manager @ Listen Labs.We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform.
If you love building relationships, drivi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Selector is building an operational intelligence platform for digital infrastructure.By adopting an AI / ML based analytics approach, the platform provides actionable multi-dimensional insights to ne...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
NYSE : PD) is a global leader in digital operations management.Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Siteline is a Series A SaaS startup in the construction space.We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco.We&...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We’re hiring for a hands‑on Head of Customer Success to join our founding team and build the post‑sales function for our healthcare compliance AI platform.
Rather than just maintaining accounts, you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
As Partner Success Lead, you'll report to our Chief Customer Officer and oversee the team responsible for post-implementation partner success.
You'll lead efforts to deepen partner adoption, deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We're looking for a Rockstar Head of Customer Success to join our team at Reacher.This role is ideal for a seasoned Customer success leader with experience scaling organizations in SaaS.Own vision,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
DevRev's AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams.
It connects end users, sellers, support, product people, and developers, r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At HeyGen, our mission is to make visual storytelling accessible to all.Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.Visit o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Citizen Health was founded on the belief that having the right advocate is the single most important factor in achieving better care and outcomes.
By uniquely combining data, AI, and community, Citi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams.
It connects end users, sellers, support, product people, and developers, r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 We're looking for an exceptional Customer Success Manager to join our team at Reacher and help our customers dominate TikTok Shop.
This role is critical to reducing churn, building customer relation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Director of Customer Success, Scaled.Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide.
Our powerful tools fuel websites to be fast...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Customer Success Manager, High Touch
IntercomSan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Manager
Augment CXMSan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Customer Success
Menlo VenturesSan Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Customer Success | $140K-$175K + Hybrid + Equity + Bonus | High Growth Legal Tech Startup
PhillyTech.CoSan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director, Customer Success
Global RelaySan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Founding Customer Success Manager
Listen LabsSan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Engineer
Selector SoftwareSanta Clara, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Principal Customer Success Manager
PagerDuty, Inc.San Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Customer Success
SitelineSan Francisco, CA, USserp_jobs.job_card.full_time
Head of Customer Success
People PerfectSan Francisco, California, United Statesserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Customer Success Manager, Lead
StellicSan Mateo, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Customer Success
Reacher Platforms IncSan Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Customer Success
DevRevPalo Alto, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Customer Success
HeyGenSan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Partner Success, Biopharma
Citizen HealthSan Mateo, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Head of Customer Success
MxvPalo Alto, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Manager
Reacher Platforms IncSan Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director of Customer Success, Scaled
CloudinarySan Jose, CA, USserp_jobs.job_card.full_time