Patient Service Representative-Immediate Care Center Lake Bluff Full Time Days $2,000 Sign On Bonus

Patient Service Representative-Immediate Care Center Lake Bluff Full Time Days $2,000 Sign On Bonus

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits : from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

This is a full-time position at 36 hours per week for the Immediate Care Center located at the Lake Bluff clinic. This would be three, 12-hour shifts from 7 : 45am-8 : 15pm with weekend and holiday coverage requirement. Floating to other clinics is required.

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities :

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in / out functions as directed.
• Confirms and updates patient identification and demographic / insurance information.
• Completes patient registration as needed.
• Obtains patient consents / authorizations.
• Collects co-payments, past due balances, and point of service payments.
• Posts payments, processes billing information, and perform "end of day" cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs / departments.
• May perform other duties as assigned.

Qualifications

Required :

Preferred :

Additional Information

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.