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Lab Data Specialist
Lab Data SpecialistAston Carter • Knoxville, TN, US
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Lab Data Specialist

Lab Data Specialist

Aston Carter • Knoxville, TN, US
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Job Description

As a Lab Data Specialist, you will provide data support services for laboratory testing and manage laboratory customer relations across all collection centers, both internal and external.

Job Description

As a Lab Data Specialist, you will provide data support services for laboratory testing and manage laboratory customer relations across all collection centers, both internal and external.

Responsibilities

  • Monitor calls and call logs to ensure appropriate handling and superior customer service.
  • Initiate and investigate customer inquiries and complaints promptly.
  • Review departmental logs and records for accuracy.
  • Communicate Center Feedback Reports (CFR) data to collection centers via phone, email, and hardcopy.
  • Consolidate, prepare, and enter information into the National Donor Deferral Registry (NDDR) and assist with inquiries as needed.
  • Complete and monitor department Incident Reports.
  • Perform clerical duties such as archiving, storage, retrieval, filing, mailing, copying, answering phones, faxing documents, and preparing statistical reports.
  • Perform verbal, written, and computerized test data entry of results accurately and timely.
  • Generate and distribute daily reports to prevent loss of units due to incomplete testing.
  • Review and verify Sample Hold sheets following established protocols.
  • Collect, collate, verify, and distribute confirmatory reports from the reference laboratory.
  • Adhere to all safety regulations and Environmental Health & Safety (EHS) policies.
  • Maintain a clean and safe work environment.
  • Prepare samples for confirmatory testing and assist in the preparation of required testing.

Essential Skills

  • High School diploma or equivalent required.
  • Two years of customer service experience, preferably in a laboratory setting.
  • Basic computer skills required, including data entry into the laboratory's computer system.

    • Additional Skills & Qualifications

  • Prior laboratory experience preferred.
  • Intermediate to advanced skills in Excel and Outlook preferred.
  • Exceptional skills in customer service, phone handling, and organization are highly regarded.
  • Ability to transition quickly between tasks.
  • Strong team collaboration skills.

    • Work Environment

    This position operates on the 2nd shift, Monday through Friday, from 2 : 00 PM to 10 : 30 PM, with a rotating Saturday shift once a month from 7 : 00 AM to 3 : 30 PM. The role is 100% onsite and involves preparing samples for shipment to a third-party lab for confirmatory testing. The environment may include exposure to extreme temperatures and bloodborne pathogens, with all necessary personal protective equipment provided, including lab coat, gloves, and face shield. The work environment is fast-paced with frequent interruptions, and overtime or extended hours may be required. The job requires standing for prolonged periods and occasional lifting or carrying up to 10 lbs.

    Pay and Benefits

    The pay range for this position is $17.66 - $17.66 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    Available For This Temporary Role May Include The Following

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully onsite position in Knoxville,TN.

    Application Deadline

    This position is anticipated to close on Sep 8, 2025.

    About Aston Carter

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Contract

    Job function

    Job function

    Information Technology

    Industries

    Staffing and Recruiting

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    Data Specialist • Knoxville, TN, US