Endodontics | Patient Care Coordinator

Job Description

Job Description

About the Practice

We are a people-oriented, team-oriented, and detail-oriented endodontic specialty practice proudly serving the Santa Rosa community for over 4 years. With 3 modern operatories, advanced technology, and a focus on patient comfort, we provide high-quality root canal therapy and exceptional patient care. Our team values collaboration, efficiency, and professionalism.

Position Summary

The Patient Care Coordinator is the welcoming face and voice of our office, ensuring patients have a smooth, informed, and positive experience from their first call through completion of treatment. This role combines administrative excellence with compassionate patient communication.

Key Responsibilities

Greet and check in patients with professionalism and warmth

Answer phone calls, schedule consultations and treatments, and manage the office calendar

Coordinate with referring general dentists and specialists for patient care continuity

Verify PPO insurance eligibility and benefits for endodontic procedures

Present treatment plans, explaining procedures, costs, and payment options clearly and confidently

Collect and post patient payments accurately

Maintain and update patient records in PBS Endo software

Utilize Weave for patient communication and appointment reminders

Support the clinical team and ensure smooth patient flow

Maintain a clean, organized, and welcoming front office environment

Requirements

Minimum 1 year of dental front office experience (specialty / endodontic experience a plus)

Knowledge of insurance verification and benefits coordination

Comfortable presenting treatment plans and financial arrangements

Experience with dental software (PBS Endo experience preferred)

Strong organizational skills and attention to detail

Excellent verbal and written communication skills

Ability to multitask in a fast-paced environment

Technology & Tools You’ll Use

Practice Management : PBS Endo

Patient Communication : Weave

Radiography : Dexis, Carestream (Carestream pano)

Schedule :

Monday–Friday, 8 : 00 AM – 5 : 00 PM (arrive 30 minutes prior to first patient)

Benefits

Holiday pay

401(k)

Free dental treatment for employees and 20% discount for family