Industrial Microscope Imaging Support Specialist

Job Description

Job Description

JOB PURPOSE :

Nikon Metrology is seeking an Industrial Microscope Imaging Support Specialist to maintain, support, and contribute to the development of all Industrial microscope imaging products and associated applications. This role will serve as a Field Manager, providing technical support to the sales team across the U.S., Canada, and Latin America.

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

LOCATION :

Brighton, MI (Onsite)

TRAVEL REQUIREMENT : Approximately 30%

KEY AREAS OF RESPONSIBILITY :

Will include, but not limited to the following :

• Support and develop core and custom software applications
• Support and develop core and custom hardware applications
• Support and develop required documentation and training.
• Understand Industrial Microscope applications and provide advanced applications, hardware and support, as well as customized solutions to fulfill customer needs. The support can be provided remotely, from field offices, or at the customer site, as needed.
• Provide development direction to the Software Systems Department by interfacing with key customers to identify needs and requirements.
• Aid in the development of system product documentation such as installation procedures, acceptance criteria, user guides, technical notes and sales manuals.
• Assist with Pre-sales support, demonstrations, installations and Sales Staff training and customer training, as needed.
• Work with pre-release software builds to help QC the release as well as making sure that the workflow and results meet the application requirements,
• Work with Software Engineers to provide application guidance during the life cycle of product development.
• Work with the Marketing and Sales Management Team to help develop marketing materials and sales manuals
• Lead product installations, on-site service training, and facilitate advanced system installations as needed.

QUALIFICATIONS

ESSENTIAL :

Required Knowledge, Skills, and Abilities :

Certificates, License, Registrations :

DESIRABLE :

FUNCTIONAL COMPETENCIES

WORKING ENVIRONMENT / PHYSICAL REQUIREMENTS

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

WORK-LIFE BALANCE

PERSONAL DEVELOPMENT

AMAZING MEDICAL BENEFITS & PERKS

As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as “protected veterans”.