Dispatcher

Dispatcher

Under general supervision monitors multi-channel radio to dispatch fire, police and emergency medical services, provides emergency and non-emergency assistance to callers; using CAD system documents information pertaining to call; performs radio check of dispatching equipment to ensure proper operability, briefs staff on current activities and notifies fire and police personnel using digital paging system; maintains records, files and retrieves documents as needed, researches and retrieves documents, updates various lists, searches files, compiles information and prepares routine reports as directed and perform additional duties in support of the department as needed or upon request.

Essential Job Duties & Responsibilities include :

• Answering 911 emergency and non-emergency calls, determine the nature of the call and type of assistance required and dispatch of proper fire, police and / or ambulance services
• Utilization of CAD system to document information on incoming calls and providing callers with information and instructions as determined necessary
• Operates two way radio to communicate with fire, police and ambulance services
• Utilizing digital paging system to notify fire and police personnel of messages
• Utilizing E-911 map book to locate addresses and other information needed in dispatching
• Maintaining list of emergency dispatching radio codes and interpretations
• Maintaining file of frequently called numbers
• Using ACIC / NCIC database, searches and retrieves criminal / driver history as requested
• Enter Paw Report information into NCIC to ensure property is not stolen
• Maintenance of ACIC / NCIC log of criminal history checks
• Maintenance of other logs to include calls placed, faxes sent
• Assist lobby visitors needed officer assistance
• Retrieval of warrants and distribution to proper personnel, removing warrants from system once executed
• Using audio recorders, plays back calls to obtain any missed information
• Training of new dispatch personnel
• Provides assistance / guidance to other dispatch staff when needed / required
• Perform daily radio check for emergency dispatching equipment to ensure proper operability
• Complete daily equipment checklist at end of shift
• Brief oncoming shift of current activities and reviews bulletin board for special notifications
• Attending training, workshops or seminars as assigned

Qualifications :

Education & Experience Guidelines : Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be :

Education / Training : High School Diploma or GED Required

Experience : Prior Dispatching experience preferred.

Licenses or Certifications Required : Valid Driver's License, CPR (obtain within 3 months of hire), meet NCIC qualifications

The following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position :

Ability to :

Physical Demands & Working Environment :

Environment : Work location will primarily be in a standard office setting.

Physical Demands : See accompanying page for details

Key Working Relationship : Public Safety personnel, Citizens and other dispatch personnel.

How to Apply :

Applications for this position will be accepted until a pool of 20 applications is received or the position is filled, whichever comes first. Current city employees wishing to apply should send Internal Job Application provided by the Human Resources Department to the HR Director by the deadline stated. Applications can be found online or picked up at the City of Phenix City Human Resources Department : 1200 8th Avenue Phenix City, AL 36867 Ph : 334 448-2706. Applications are available for pick up and drop off on Mondays from 2 to 5 p.m., Eastern Time, and Tuesdays, Wednesdays, and Thursdays from 10 a.m. until 2 p.m., Eastern Time. You may also email your completed application with the required supporting documents.