Director of Warehouse Operations

Job Description

Job Description

Director of Warehouse Operations

Welcome to Sila Services – Stoneham, MA

Sila Services is a one-stop Plumbing, Electric, and Heating and Air Conditioning company that has been serving homeowners in the Northeastern, Mid Atlantic, and Midwestern regions for almost 35 years. Our technical expertise and high-level of customer satisfaction has led to explosive growth, so we're seeking a Director of Warehouse Operations to grow with us.

Are you looking for  stability ,  great benefits, advancement opportunities, and a best in class compensation plan  that rewards you for your hard work? Come join the team and experience what it's like to  be a part of a company that also works for  YOU .

Sila doesn’t just provide services – we craft experiences, forge connections, and build lasting relationships.

The Role

As the Director of Warehouse Operations, you will be responsible for the daily operations and efficiency of the warehouse and the direction and productivity of the Warehouse Managers and their team members. The purpose of this position is to manage all warehouse and distribution functions, including operations, transportation, and personnel. You will have the opportunity to lead and develop your own team; one of your main focuses will be motivating, mentoring, and coaching your team. You will be responsible for engaging your team to maintain the highest levels of safety, quality, attendance performance and engagement. To achieve this, managers are expected to provide their associates with the tools and decision making needed for success. You will keenly drive productivity and efficiency through data-driven decisions and analytical problem-solving.

Key responsibilities include :

1. Inbound Purchasing and logistics : Placing orders necessary to satisfy production needs

2. Warehouse Operations : Direct and oversee two Warehouse Managers who oversee the Warehouse Runners and the inventory.

3. Order Fulfillment : Delivery of inventory to ongoing project sites and inventory management, warranty processing, and returns.

Direct and assign work; set performance objectives and monitor performance of all distribution center departments

Manage distribution center activities, operations and forecasts; Monitor progress towards goals

Plan and direct the day-to-day transportation functions

Carry out management and direction of responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; reviewing work forecasts, determining productivity requirements, and balancing labor across your center; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems

Work to KPIs such as Delivery On Time, Order Error Rate, Pick Order Rate, and other performance goals and objectives to achieve production expectations and ensure accuracy and quality; provide reporting of same

Provide support during the rollout / implementation of newer systems / processes and gather feedback

Proactively identify and lead process improvement initiatives

Lead and develop a team of warehouse and distribution center associates

Ensure procedures are followed for building security and product loss prevention

Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates, and keep up-to-date on the latest federal and state safety regulations

Audit and report inventory while making recommendations on which items to order and restock

Direct warehouse associates, monitoring work and ensuring the safe use of warehouse equipment

Establish warehouse practices and protocols to achieve an efficient warehouse

Set warehouse and team goals in collaboration with executive management and other team leads

Monitor workplace performance and lead training initiatives to improve employees

Communicate with other departments to ensure products are shipped in a timely manner

Knowledge, Skills and Abilities Required

Must have very strong customer service orientation with a high sense of urgency in meeting objectives and deadlines5 Years of HVAC, Warehousing Experience

Bachelor’s degree and 5+ years of management / director experience

Knowledge and experience of in-bound logistics, fulfillment & transportation operations

Experience in planning, staffing, budgeting, and organizing

Ability to develop effective relationships, provide leadership, and integrate diverse functions and individuals toward profitability objectives

Experienced with Microsoft Office, including Word, Outlook and Excel

Excellent written and verbal communication skills

Ability to find practical and simple solutions to complex problems without sacrificing quality or core functionality

Must have model leadership behaviors including the ability to defuse conflict

Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development

Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals

Ability work occasional Saturdays.

QUALIFICATIONS

Bachelor’s degree in Supply Chain Management, Operations, or a related field.5+ years of management experience in a manufacturing, production or distribution environment.Warehouse experience : 5+ years (Required)Warehouse & Distribution Management Center Supervisor : 5 years (Required)Management / Director experience : 5+ years (Required)HVAC : 3 years (Preferred but not required)

Salary : $105,000 + incentives and performance-based bonuses

This employer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type : Full-time

Benefits :

401(k)Dental InsuranceDisability InsuranceEmployee DiscountHealth InsuranceLife InsurancePaid Time OffReferral ProgramVision Insurance

Job Type : Full-time

Schedule :

Monday to Friday + occasional Saturdays

License / Certification :

Driver's License (Required)

Work Location :  In person

#HP1

Job Type : Full-time

Pay : From $105,000.00 per year

Benefits :

401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insurance

Schedule :

Monday to FridayOn callOvertimeWeekends as needed

Experience :

Warehouse Management : 5 years (Required)Inventory management : 5 years (Required)HVAC : 1 year (Preferred)

License / Certification :

Driver's License (Required)

Ability to Commute :

Stoneham, MA 02180 (Required)

Ability to Relocate :

Stoneham, MA 02180 : Relocate before starting work (Required)

Work Location : In person

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.