Referral Representative II

Referral Representative II - West Hills, CA

Handle all internal and external customer contact regarding Referral Testing. Receive, resolve, and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.

Pay Range : $23.09 - $26.47 / hour; Employee may be eligible to receive a shift differential of 10% for some or all hours worked on the second shift and 15% for some or all hours worked on the third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include :

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• Healthyminds mental health program
• Vacation and Health / Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and / or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• And so much more!

Responsibilities

Qualifications

Required Work Experience :

Minimum three (3) to five (5) years clinical laboratory experience.

Preferred Work Experience :

Customer service and / or medical background preferred.

Physical and Mental Requirements :

Knowledge :

Skills :

Education High School Diploma or Equivalent (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-88271

EEO

Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status.