Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a long-term, fully funded Department of Defense (DoD) program through 2028. This position is based in Kansas City, MO , providing end-user desktop support for a large enterprise network within the Department of the Navy .

This role offers a unique opportunity to gain hands-on experience in a secure environment and grow within the Intelligence Community . The position will initially operate on a night shift , with flexibility to transition to a preferred schedule after the initial period.

Key Responsibilities for the Help Desk Specialist

• Provide technical support for laptops, desktops, printers, mobile devices, and other network-connected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft Office applications, and video teleconferencing
• Collaborate with end users and government personnel to resolve technical issues efficiently
• Support operations of the Enterprise Service Desk, including ticket management, script execution, and call handling
• Ensure service level goals are met through timely resolution and documentation

Required Qualifications for Help Desk Specialist

Compensation for Help Desk Specialist

Paid Time Off (PTO) & Paid Holidays

This job opens for applications on 9 / 29 / 2025. Applications for this job will be accepted for at least 30 days from the posting date.

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