Regional Merchandise Manager - Phoenix

Support Center - Irving

Major Activities

Execute company-wide merchandising strategies across assigned region, ensuring alignment with brand standards and business objectives.

Drive sales and customer satisfaction by delivering consistent, high-quality in-store merchandising and promotional execution.

Identify and act on regional merchandising opportunities that enhance revenue, margin, and customer engagement.

Partner with field leadership and cross-functional partners to adapt merchandising initiatives to local market needs.

Provide feedback and insights from the field to influence future merchandising programs, promotional strategies, and product placement.

Ensure effective implementation of new merchandising programs, tools, and technologies within the region.

Monitor competitor activity and local retail trends, sharing insights with leadership to maintain a competitive advantage.

Support store openings, remodels, and reflows within the region, ensuring all merchandising elements are executed on time and to standard.

Coach, train, and develop store teams on merchandising best practices, product knowledge, and customer engagement to improve execution and overall store performance.

Track and analyze regional sales performance, merchandising compliance, and customer insights to identify areas for improvement.

Leadership, Development, and Cross-Functional Partnerships

Build strong working relationships with Store Operations, Marketing, and Merchandising partners to ensure alignment and consistent execution across the region.

Foster teamwork and collaboration among store teams, regional peers, and cross-functional partners to deliver a seamless customer experience.

Serve as a clear and proactive communication link between stores and cross-functional partners, ensuring feedback and insights from the field are shared effectively.

Encourage open, two-way communication across the region and empower store leaders to resolve issues by providing guidance and resources.

Collaborate with store leadership to keep the customer at the center of all merchandising and promotional decisions.

Demonstrate flexible leadership by balancing strategic guidance with hands-on support to drive flawless execution in stores.

Coach store leaders on merchandising execution, ensuring performance expectations are clear and development opportunities are provided.

Train store leaders in areas such as product knowledge.

Promote a collaborative, accountable, and inclusive culture within the region that attracts and retains strong team members.

Translate company and merchandising objectives into clear priorities for stores, creating alignment between regional execution and company goals.

Create urgency and ownership within the region by modeling an entrepreneurial, customer-first approach.

Reinforce a sales-focused culture, encouraging teams to take smart risks, test new ideas, and share learnings.

Partner with other regional and merchandising leaders to stay informed on market trends and competitive activity, sharing insights to strengthen strategy and execution.

Other duties as assigned

Skills and Qualifications

Type Knowledge / Skills / Abilities

Preferred Education

BA / BS college degree

Minimum Type of Experience Required

5-7 years of retail merchandising or field operations experience. Multi-unit responsibility a plus but not required.

Strong business acumen with a proven ability to drive sales and profitability through effective merchandising.

Excellent communication, training, and collaboration skills, with the ability to influence across all levels of the organization.

Demonstrated ability to translate strategic direction into actionable plans at the store level.

Experience managing change and introducing new processes in a fast-paced retail environment.

Other

Demonstrated ability to adapt and lead through change.

Strong organization, time management, and prioritization skills with the ability to work on multiple projects simultaneously.

Demonstrated management and leadership ability.

Excellent verbal and written communication skills.

Excellent negotiating skills.

Ability to travel 2-3 weeks / month or as needed including some weekends.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and / or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).