Technical Product Analyst

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster aholistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture. Position Overview Proven experience in taking data and BI products to market, driving adoption, and measuring post-launch business impact. Ability to define and track adoption metrics (e.g., user engagement, usage growth, ROI realized) to ensure products deliver sustained value across business units. About Zelis

• Zelis is a leading payments company in healthcare, guiding, pricing, explaining, and paying for care on behalf of insurers and their members. We align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. Partnering with 700+ payers, supporting 4 million+ providers and 100 million members across the healthcare industry. About ZEDI Zelis Engineering, Data & Infra (ZEDI) is a centralized data team that partners across Zelis business units to unlock the value of data through intelligence and AI solutions. Our mission is to transform data into a strategic and competitive asset by fostering collaboration and innovation.
• Enable the democratization and productization of data assets to drive insights and decision-making.
• Develop new data and product capabilities through advanced analytics and AI-driven solutions.
• Collaborate closely with business units and enterprise functions to maximize the impact of data.
• Leverage intelligence solutions to unlock efficiency, transparency, and value across the organization. Key Responsibilities Product & Business Alignment
• Collaborate with Product Owners, Product Managers, and business stakeholders to capture, refine, and prioritize requirements for data and BI products, with demonstrated experience in guiding products from concept through delivery and go-to-market adoption.
• Act as the bridge between business teams and technical teams (Data Analysts, BI Developers, Data Engineers, and DI Manager), ensuring business needs are accurately translated into technical deliverables that support launch-readiness.
• Document and maintain detailed user stories, acceptance criteria, workflows, and data requirements for projects across provider, payer, and healthcare data domains, ensuring traceability from design through GTM execution.
• Support the definition of KPIs, taxonomies, and hierarchies to enable standardized insights across the Insights Hub and measure post-launch success.
• Conduct gap analysis between current-state and target-state data products, recommending enhancements and roadmap items with an eye toward GTM strategy and adoption. Data Intelligence & Insights Support
• Partner with BI Developers and Data Analysts to ensure data models, dashboards, and reports (Sigma BI, Power BI) align with defined product requirements and are positioned for successful rollout.
• Validate that data pipelines (Snowflake, DBT, Azure Data Factory) and transformations meet business expectations to ensure production readiness and seamless adoption post-launch.
• Perform exploratory data analysis (EDA) when required to validate requirements and confirm feasibility, ensuring data integrity for GTM use cases.
• Assist in defining metadata, lineage, and governance rules to ensure traceability and trust in Insights Hub assets, supporting compliance and confidence at product launch. Cross-Team Collaboration & Enablement
• Act as a liaison with US-based stakeholders, translating healthcare domain requirements (credentialing, demographics, provider networks, reimbursement models) into technical use cases ready for rollout and adoption.
• Work closely with Data Governance and Compliance teams to ensure all products adhere to HIPAA, ACA, CMS, and other healthcare regulations, removing GTM roadblocks early.
• Partner with engineering and InfoSec to ensure compliance with data security, masking, and access control requirements, enabling smooth go-live across markets.
• Advocate for a user-centric product mindset, ensuring DI team deliverables not only meet business needs but also drive measurable outcomes and adoption post-launch. Qualifications
• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• 4+ years of experience in a product analyst, business analyst, or technical analyst role, ideally in healthcare, fintech, or data-driven environments.
• Strong understanding of data analysis concepts and familiarity with BI / analytics tools (Sigma BI, Power BI, Tableau).
• Working knowledge of SQL and ability to query data for validation and requirement gathering.
• Exposure to data warehousing and ETL tools (Snowflake, DBT, Azure Data Factory preferred).
• Demonstrated ability to translate business requirements into data / BI specifications, workflows, and test cases.
• Excellent communication skills to work with cross-functional stakeholders (business, technical, and compliance).
• Familiarity with US healthcare data (providers, payers, networks, credentialing, reimbursement models) is strongly preferred.
• Understanding of data governance, compliance, and privacy regulations (HIPAA, CMS standards, ACA, Medicaid / Medicare). Preferred Qualifications
• Hands-on experience with Sigma BI and Insights Hub–style deployments.
• Experience working in Agile environments, including backlog management tools (JIRA, etc.).
• Familiarity with data standards and vocabulary (ICD-10, CPT, HL7, NPI).
• Experience supporting data quality frameworks, lineage, and metadata management. Commitment to Diversity, Equity,Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will

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