Salesforce Technical Architect local woodland Hills CA

Salesforce Technical Architect local to location -CA

Location : Woodland Hills, CA - 5 days a week onsite

Role Summary

Lead the architectural vision and end-to-end solutioning for a modern, AI-enabled enterprise contact center. This role drives scalable, secure, and intelligent customer engagement platforms by leveraging Salesforce, real-time integrations, and advanced data and AI capabilities.

Key Responsibilities

Architecture & Solution Design

Architect and govern the contact center ecosystem across Salesforce CRM, SFMC, Financial Services Cloud, Experience Cloud, and third-party integrations.

Define and maintain reference architectures, design patterns, and technology standards to support scalability, performance, and security.

Map data flows across platforms to enable personalized, insight-driven agent experiences.

Cross-Functional Leadership

Collaborate with product managers, developers, and security teams to align technical design with business goals and compliance requirements.

Serve as a technical advisor and SME on architecture best practices for high-volume, real-time engagement platforms.

Conduct architecture workshops and mentor junior architects.

Innovation & Optimization

Evaluate emerging technologies (AI, ML, LLMs, agentic architectures) to enhance service quality, agent efficiency, and data intelligence.

Monitor and optimize contact center systems for instrumentation, analytics, scalability, and reliability.

Identify and address architectural risks, technical debt, and modernization opportunities.

Governance & Documentation

Guide implementation teams with architectural oversight throughout the delivery lifecycle.

Develop technology roadmaps addressing buy-vs-build decisions and risk mitigation.

Maintain comprehensive documentation of architecture processes, standards, and solution blueprints.

Qualifications

8+ years in IT architecture, with deep experience in contact center platforms and enterprise integrations.

5+ years hands-on with Salesforce ecosystem : Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, Data Cloud.

Proven experience designing integrated contact center solutions using Salesforce Service Cloud and AI platforms (e.g., Google Cloud AI suite).

Strong grasp of EA frameworks, data orchestration, master data management, and AI-driven personalization.

Expertise in cloud security, hybrid architectures, and DevOps practices (CI / CD, GitHub Actions, Terraform).

Familiarity with Salesforce Agentforce, Einstein, and agentic AI models is a major plus.

Demonstrated ability to lead complex technical negotiations, drive stakeholder alignment, and deliver scalable solutions.