Talent.com
Customer Support Supervisor

Customer Support Supervisor

VirtualVocationsRockville, Maryland, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations.

Key Responsibilities

Supervise and develop the support team, aligning workflows and communication standards

Serve as an escalation point for complex customer issues and troubleshoot advanced problems

Monitor KPIs and drive process improvements for scalable operations

Required Qualifications

4+ years of experience in software support or technical customer success

1-2+ years in a supervisory or coaching role

Strong technical troubleshooting skills with ERP or Property Management Systems

Ability to use SQL and read system logs

Experience in managing support teams across multiple product lines is preferred

serp_jobs.job_alerts.create_a_job

Customer Support • Rockville, Maryland, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Customer Support Supervisor

Customer Support Supervisor

VirtualVocationsArlington, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations. Key Responsibilities Supervise and develop the sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Support Specialist

Customer Support Specialist

TrimbleWashington, DC, US
serp_jobs.job_card.full_time
Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and / or email. Maintain multiple ticketing queues / mailboxes alongside of othe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Manager

Customer Service Manager

Goodwill Monocacy ValleyFrederick, MD, US
serp_jobs.job_card.full_time
Bldg D Frederick Maryland, 21701, +1 (240) 6518996 x#720.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Nort...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Customer Support Specialist

Senior Customer Support Specialist

VirtualVocationsAlexandria, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Customer Support Specialist.Key Responsibilities : Process orders for products and services, ensuring proactive follow-up on order status and details Investigate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Success Coordinator

Customer Success Coordinator

VirtualVocationsBaltimore, Maryland, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Success Program Coordinator to support strategic initiatives that enhance customer success and service delivery for a global technology client.Key Responsibiliti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Support Enablement Manager

Support Enablement Manager

VirtualVocationsRockville, Maryland, United States
serp_jobs.job_card.full_time
A company is looking for a Support Enablement Manager to design and lead support training and development programs.Key Responsibilities Guide junior support engineers through their technical deve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Support Consultant

Customer Support Consultant

VirtualVocationsWashington, District of Columbia, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Consultant, banking (remotely).Key Responsibilities Provide exceptional customer support via emails and calls Manage partner requests and handle accou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Support Analyst II

Customer Support Analyst II

VirtualVocationsArlington, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Analyst II - Automation.Key Responsibilities Serve as the primary contact for customers via phone, email, and web portal, addressing their inquiries an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Technical Support Supervisor

Technical Support Supervisor

VirtualVocationsFairfax, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Supervisor of Technical Support to provide customer support and leadership within their support team. Key Responsibilities Provide high-quality technical support and tro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Connected Customer Supervisor

Connected Customer Supervisor

Floor & Decor HoldingsGaithersburg, MD, US
serp_jobs.job_card.full_time
The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Technical Support Representative - Part Time

Customer Technical Support Representative - Part Time

John Wiley & Sons Inc.Washington, DC, United States
serp_jobs.job_card.part_time
Customer Technical Support Representative - Part Time.Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Care Supervisor

Customer Care Supervisor

VirtualVocationsFairfax, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Care Supervisor to lead its Customer Care team and ensure high service levels and operational efficiency. Key Responsibilities Lead, mentor, and coach Customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
AMS360 Support Specialist

AMS360 Support Specialist

VirtualVocationsFairfax, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for an AMS360 Support Specialist.Key Responsibilities Provide support to users on AMS360 and ancillary products post-conversion Collaborate with cross-functional teams to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Support Manager

Customer Support Manager

VirtualVocationsFairfax, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Manager for the Mid Market segment.Key Responsibilities Lead daily activities of a team of 8-12 Customer Support Representatives to ensure timely compl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Success Supervisor

Customer Success Supervisor

Truly Good FoodsUpper Marlboro, MD, United States
serp_jobs.job_card.full_time
The Customer Success Supervisor ensures our customers not only receive exceptional service but also grow with Truly Good Foods. This role focuses on maximizing customer lifetime value through proact...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Customer Support Engineer

Customer Support Engineer

KLAManassas, VA, United States
serp_jobs.job_card.full_time
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using our technologies.No laptop, smartpho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Support Associate

Customer Support Associate

VirtualVocationsFairfax, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Associate.Key Responsibilities Handle emails and incoming / outbound calls to assist users Investigate user-reported issues to determine root causes and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sales Support Operations Supervisor

Sales Support Operations Supervisor

VirtualVocationsBaltimore, Maryland, United States
serp_jobs.job_card.full_time
A company is looking for a Supervisor, Sales Support Operations.Key Responsibilities Lead and develop a high-performing sales support team, ensuring operational excellence Analyze productivity a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Customer Support Enablement Lead

Customer Support Enablement Lead

VirtualVocationsWashington, District of Columbia, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Enablement Lead.Key Responsibilities Own and execute the 6-week onboarding program for new support hires, ensuring engaging and relevant sessions Coll...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Support Technician II

Customer Support Technician II

VirtualVocationsRockville, Maryland, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Technician II (Remote).Key Responsibilities Provide second layer support for customer repair issues that require advanced troubleshooting Interact wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30