Customer Service Representative

Client Services Representative

As a Client Services Representative, your duties will include but may not be limited to keeping accurate medical records, clerical work, client education, promotion of hospital products and services, and support of other team members. This position requires a practical knowledge of the clinic's procedures, policies, and services; client and patient treatment protocols; data transcribing; word processing, records, and terminology used in the veterinary hospital. Specific guidelines have been established for interacting with clients, invoicing, checking-in & checking-out clients, answering and ending telephone calls, end of day closing procedures, and client record handling.

Responsibilities include :

• Greet clients and pets immediately upon entering. If you are serving another client or on the telephone, acknowledge the client that has entered.
• Check-in all appointments and notify the appropriate assistant, technician, or doctor of the client's arrival according to the appointment type.
• Ensure that the reception area & reception desk counters are clean, neat, organized, and odor free.
• Sweep and mop the reception area as needed.
• Assist the other team members as needed in keeping exam rooms clean, neat, organized, and odor free.
• Check that contact information on medical records is current.
• Weigh pet when possible and if appropriate, at each hospital visit and record in medical file & computer.
• Schedule appointments and surgeries.
• Answer all telephone calls in a friendly and professional manner according to clinic guidelines. Route calls to the proper staff members, answer inquiries about services and or products and provide knowledgeable advice concerning the care and treatment of animals. Refer questions or obtain answers to questions to and from appropriate team members as needed.
• Record all telephone conversations with clients in the patient medical record.
• Initiate calls to confirm next day appointments and re-calls to check on prior day's patients assessments.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team :

Please note : Any benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.