RV Resort Front Desk Agent

RV Resort Front Desk Agent

The Front Desk Agent will adhere to all operational guidelines and standards while undertaking the following duties :

Essential Duties and Responsibilities :

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort & Casino Policies and Procedures.
• Checking guest in and out of hotel using the RV Resort's computer system.
• Answering guest questions about the resort and local area or inquiries pertaining to resort services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Balance bank at end of shift and notify Front Desk Administrator or RV Resort Manager of any discrepancies immediately.
• Answer all telephones within three rings.
• Works as a team with other associates to maintain seamless service for guests.
• Up Sell guest on Sites, Service, and Amenities.
• Comply with resort safety and Loss Control Procedures.
• Goes through all guest comps to ensure the billing is correct.
• Have knowledge of resort emergency procedures.
• Serves as a liaison between guests and concierges.
• Have knowledge of the Camas Club and its policies and procedures.
• Fulfill any reasonable work requested by the RV Resort Manager or the RV Resort Front Desk Administrator.
• Greets, registers, and assigns sites, cottage, and golf carts to guests.
• Issues keys appropriate to each reservation and escort instructions to RV Resort Site Attendant.
• Keeps records of room availability and guests' accounts.
• Makes and confirms all reservations including RV resort, golf cart, hotel, restaurant, transportation, or entertainment reservations, and arrangements for tours.
• Posts charges such as site or cottage, food, liquor, or telephone, to ledger.
• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest's high standard of excellence.
• Informs maintenance and housekeeping staff of turnaround needs.
• Use proper interpersonal skills when dealing with customers and employees.
• Share information with other departments to facilitate their successful performance including quickly directing issues and concerns to appropriate personnel.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a consistent, regular good attendance record.
• Ensure control / protection of company assets.
• May be required to be a panelist for the Internal Review Hearings.
• Fill in for any duties in the resort as needed, including but not limited to the following : concierge duties, light maintenance, preparing RV sites for turnaround, escorting guests to their site, and housekeeping.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Supervisory Responsibilities : This job has no supervisory responsibilities.

Education : High school diploma or general education degree (GED)

Experience : Three to six months related experience and / or training; 1-2 years related college courses a plus. Hospitality or customer service experience is preferred.

Skills : Must be computer literate with working knowledge of Microsoft programs and other computer software. Ability to type at least 40 wpm. (Test Required) Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to maintain effective working relationships with department head and employees. Excellent organizational, communication and interpersonal skills.

Other Requirements : Ability to obtain and maintain a Kalispel Tribal Gaming License. Work nights, weekends and holidays as required. Must have in possession a valid state driver's license while on shift.

Physical Demands : Requires the ability to lift and or / move objects weighing up to 50 pounds. Constantly requires the ability to give and receive detailed information through verbal communication. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands and / or fingers. Often requires walking or moving about to accomplish tasks. Frequently requires standing and / or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and / or hands and arms. Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to hot, cold, wet and / or humid conditions. The noise level in the work environment is usually moderate.