Customer Support Manager

A company is looking for a Customer Support Manager to lead a high-performing team in a remote environment.

Key Responsibilities

Oversee daily activities of the Client Services teams, providing guidance and leadership

Champion exceptional service standards through training and coaching

Act as an escalation point for major incidents and ensure prompt resolution and communication

Required Qualifications

Minimum of 5 years of leadership experience in a Contact Centre environment

Bachelor's Degree or 5+ years of relevant experience

Experience managing a diverse, high-performing team in a global remote work environment

Previous experience with Zendesk or similar ticketing platforms is a plus

Passion for mentoring and developing team members