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Service Desk Engineer II (Hybrid - The Woodlands, TX)
Service Desk Engineer II (Hybrid - The Woodlands, TX)Allbridge • The Woodlands, TX, US
Service Desk Engineer II (Hybrid - The Woodlands, TX)

Service Desk Engineer II (Hybrid - The Woodlands, TX)

Allbridge • The Woodlands, TX, US
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Overview

Service Desk Engineer II (Hybrid - The Woodlands, TX) at Allbridge. This role focuses on the onboarding and offboarding of client builds, project management for system refreshes, and coordination among clients, subcontractors, vendors, and internal teams to ensure quality and timely delivery.

Responsibilities

  • Act as the main point of contact for assigned projects for external clients and internal team members.
  • Schedule and coordinate on-site and remote resources for site surveys, migrations, and project tasks.
  • Create and maintain project plans to meet Allbridge standards and client expectations.
  • Manage and update internal systems for project deliverables in Salesforce and NetSuite.
  • Issue and track sub-contractor purchase orders and invoices in internal systems as needed.
  • Schedule and manage third-party vendors to complete scoped work based on project or client needs.
  • Schedule and complete managed services client onboarding training for newly onboarded clients.
  • Perform final quality control on the technology stack to ensure the project scope of work and services are implemented per standards and client expectations.
  • Schedule and conduct 90-day service and business reviews with newly onboarded clients and implement improvements based on feedback.
  • Create and update annual capital and operational budgets for all managed services clients, ensuring adherence to Allbridge, security, and brand standards.
  • Schedule and review annual budgets with clients as requested.
  • Coordinate with internal resources to obtain quotes for client property technology refresh needs and include them in annual budget reviews.
  • Coordinate with internal resources to obtain quotes for client property technology requests.

Required Qualifications

  • At least 2 years of experience in IT managed services / help desk, preferably in the hospitality industry.
  • Experience with project management of a variety of IT products and recurring services.
  • Experience managing third-party vendors, contractors, and timelines.
  • A strong interest in project management.
  • Advanced computer skills and in-depth knowledge of operating systems, network administration, and service desk administration.
  • Project management and leadership skills for managing projects and teams.
  • Strong written and verbal communication skills to coordinate with team members and management and explain technical issues.
  • Analytical and problem-solving skills to handle issues during project completion.
  • Organization and time management skills to keep projects on track and within budget.
  • Excellent resource planning and task scheduling skills.
  • Flexibility for up to 20% travel.
  • Positive, proactive, and goal-oriented approach.
  • Ability to work on-call one week per month to support critical issues (6 pm – 6 am CT, Monday to Friday; Saturday / Sunday all day).

    • Workplace Benefits We Offer

    In addition to earnings and other incentives, Allbridge offers a comprehensive benefits package based on eligibility for regular, full-time positions, including :

  • Medical and Prescription options, Dental, Orthodontics and Vision Plans
  • Rich HSA company-funded options and Flexible Spending Accounts
  • 100% Company paid premiums for Short Term Disability
  • Life and AD&D insurance plan options
  • Supplemental Insurance Plan options
  • 401(k) Profit-Sharing Retirement plan
  • Flexible Paid Time Off after 60 days of employment
  • Paid Holidays, per Employee Handbook
  • Workplace culture supportive of diversity and inclusion

    • Equal Opportunity Employer Statement

    Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. Employment decisions are based on qualifications, merit, and business need.

    Additional Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting

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    Service Desk Engineer • The Woodlands, TX, US