Field Service Supervisor

About the Role

Are you an innovator when coming up with an operational game plan? Does your well-executed strategies have you hitting your goals and targets often? Canon USA, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of select technicians who service and support Canon's hardware and software technology-based solutions to keep our customers moving forward. If you have a track record in developing and directing a thriving team in a field service environment, we want to hear from you.

Your Impact

We're actively searching for a superstar to : - Manage a team that services and supports specific business system products and services within a territory and / or an assigned account list, including : hardware, document management solutions, and related software. - Select, hire, train, and develops current and new technical specialists. - Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction. - Oversee the warehousing process as it relates to inventory. - Publish, distribute, train, and enforce all current published standards. - Maintain customer satisfaction by ensuring his / her staff repairs Canon equipment quickly and efficiently.

About You : The Skills & Expertise You Bring

Our ideal candidate has : - Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Field service experience. - Strong communication skills, including the desire to develop and lead a team. - Excellent time management skills. - Hands-on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. - The ability to travel (valid driver's license and acceptable driving record necessary). - Must be able to walk and lift / carry up to 50 pounds. We are providing the anticipated base salary range for this role : $61,800 - $92,520 annually. This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s) / worksite(s) / territory on your scheduled work days.

Posting Tags

#LI-KG1 #PM19