Store Manager

Frances Valentine brings heritage and fashion together under one roof to create pieces that not only offer color + joy, but also celebrate the unique origin stories behind each individual piece.

From the craftsmanship to the styling of pieces, FV takes past waves of fashion and makes them new again, instilling a sense of nostalgia, timelessness, and colorful elegance.

Are you a dynamic, results-driven leader with a passion for exceptional customer experiences and high-end fashion? Join our team as Store Manager of our Atlanta retail location in Buckhead Village! As Store Manager, you will o

versee management of operations, training, and development of the store associates. This person will be charged with building store sales through the development of clientele or new initiatives to drive business into the store and to add value to the customer experience. The responsibilities include but are not limited to the following :

Sales and service :

Achievement of the store sales goals

Develop plan to surpass sales objectives

Full understanding of the brand and aesthetic

Hire, train and motivate a qualified sales team that can effectively communicate the brand to the customer

Model and supervise the selling environment. Provide coaching and feedback to the sales team to ensure the highest level of service is provided to the customer

Work towards developing a solid client following which helps the store achieve the sales plan

Consistently maintain a bench strength of qualified candidates by continually interviewing so business goals are achieved

Maintain productive customer relationships and provide an approachable, inspiring and personalized shopping experience

Utilize slow periods by connecting with clientele on new product, sales, and follow up on their recent purchases

Ensure you and the team can speak effectively to product including how items fit, material information, inspiration and other key features to assist the customers in their purchasing decisions

Create positive relationship in the community and with other managers in the area in order to develop business driving initiatives

Store managers are responsible for initiating two store events a quarter

Operations :

Uphold all store policies and procedures

Perform and supervise all opening and closing procedures including housekeeping duties, end of day emails and securing facility

Be fully versed in all Shopify POS functions in order to train team and to operate a seamless checkout, processing of returns, markdowns, inventory management and all shipping and receiving

Proper management of store funds, banking and petty cash

Field incoming phone calls, emails, and voicemails and respond in a timely manner

Conduct regular store meetings to ensure accurate and consistent communication with team

Ensure appropriate sale floor coverage by managing staff schedule while meeting budgets

Uphold the high standard of stockroom and sales floor organization and cleanliness on the sale floor, back stock area, fitting room, and restrooms

Oversee store inventory and participate in regular inventory count to ensure the store's inventory is accurate

Manage the physical inventory process which is completed once a year

Understand merchandising aesthetic and follow merchandising directive issued by the corporate team

Add to the overall store experience with flowers, candles, goodies while managing the budget

React to business trends and communicate sell though and reorder needs on a weekly basis (including store supplies and FV packaging supplies)

Write a thorough end of day recap and ensure the team knows what to include in the EOD email

Qualifications :

Three or more years of experience in a high-end retail environment in leadership / management roles

Excellent verbal and written communication skills.

Proficient in Microsoft Office Suite or related software, Shopify experience a plus!

Strong organizational skills and attention to detail.

Ability to work well under pressure and deadlines; proven ability to multitask.

Strong leadership and management skills with ability to motivate staff.

Excellent customer service abilities.

Compensation : Base salary range $70,000-$80,000, monthly bonus based on store performance (paid quarterly), medical, dental, vision insurance, basic life, 401(k), paid holidays and a generous Paid Time-Off program, as well as an employee discount and annual clothing allowance. A host of other voluntary benefits are offered as well such as pet insurance, LifeLock identity protection, legal insurance, and more.