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Customer Support Associate

Customer Support Associate

Themesoft IncAlbany, NY, New York, USA
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Customer Support Associate

Location :  Albany – Hybrid – The project is currently 100% remote as the client doesn't have a workspace at this time. However, that may change in the future.

Job Duties :

  • Assisting end users with system issues via phone and email.
  • Testing system functionality to determine root cause of user reported issues.
  • Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
  • Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
  • Responsible for user-facing communications and reviewing training materials for accuracy.

Job Qualifications :

  • Bachelor's Degree
  • 3 years of relevant experience
  • Equivalent combination of advanced education, training, and experience will be considered.

    • Required Skills :

  • Strong customer service skills with prior experience working on a help desk
  • Experience in healthcare, Medicaid, and Long-Term Care preferred.
  • Proficient with Microsoft Office Suite.
  • Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
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    Customer Support Associate • Albany, NY, New York, USA

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