Talent.com
Medical Equipment Customer Service Representative

Medical Equipment Customer Service Representative

Rotech HealthcareAdel, GA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative Home Healthcare Intake & Insurance Verification

Support Patients. Coordinate Care. Make a Difference.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day.

Youll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

What Youll Do

  • Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
  • Coordinate documentation and service setup for respiratory products and medical equipment.
  • Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
  • Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
  • Maintain organized records and referral logs in compliance with JCAHO and company standards.
  • Provide technical assistance and support for walk-in and retail equipment requests.
  • Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
  • Assist with office operations including supply monitoring, deposits, and batch reporting.

What You Bring

  • High school diploma or GED (required).
  • Experience in home healthcare, medical billing, or patient intake (preferred).
  • Familiarity with insurance verification and reimbursement practices.
  • Strong communication and multitasking skills.
  • Ability to work independently and as part of a collaborative team.
  • Knowledge of medical terminology and durable medical equipment is a plus.

    • Why Join Rotech?

  • Be part of a mission-driven team improving lives through home-based care.
  • Work in a supportive environment with opportunities for growth and advancement.
  • Competitive compensation, benefits, and employee recognition programs.

    • Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

    Employment Requirements

    To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :

  • Successful completion of a background investigation (company-wide)
  • Drug screening, when applicable to the position
  • A valid drivers license with a clean driving record, when driving is required for the role

    • Qualifications

    Required Education & Experience

  • High school diploma or GED equivalent

    • Preferred Background

  • Experience working with medical equipment
  • Familiarity with medical billing and reimbursement practices
  • Background in healthcare administration or patient intake
  • Knowledge of medical terminology
  • At least one year of related work experience

    • Skills & Competencies

  • Strong attention to detail and ability to multi-task effectively
  • Excellent verbal and written communication skills in English
  • Ability to interpret and respond to various forms of communication (verbal, written, visual)
  • Maintain confidentiality and handle sensitive information with discretion
  • Demonstrated problem-solving, time management, and organizational skills
  • Capable of working independently and collaboratively within a team

    • Technical Proficiency

  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer / tablet)

    • Physical Requirements

  • Ability to lift and carry office and patient equipment (minimum 35 lbs)
  • May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
  • Regular contact with patients and equipment may involve exposure to contagious pathogens
  • Must be able to sit, stand, walk, talk, and listen for extended periods
  • Requires close vision for reading small print on screens and paperwork

    • Benefits

  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt hourly positions based on business needs
  • Commission for Account Executives
  • Fixed and variable rate car reimbursement for Area Managers and Account Executives
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)
  • EAP
  • 401k, HSA and FSA / Dependent Care FSA
  • Medical, Prescription, Dental and Vision
  • Life Insurance, Disability, Accidental death, Identity protection and Legal services
  • Meru Health Mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings solutions programs
  • HEPB and TB vaccinations
    • serp_jobs.job_alerts.create_a_job

    Customer Service Representative • Adel, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Physician Assistant Certified • • •$15K Sign-On Bonus • • •

    Physician Assistant Certified • • •$15K Sign-On Bonus • • •

    Altea HealthcareNashville, GA, US
    serp_jobs.job_card.full_time
    Physician Assistant (PA-C) – Post-Acute Care | Salary up to $150K+ Sign-on Bonus.Launch or Grow Your Career in Post-Acute Care!. Flexible Scheduling – Achieve Work-Life Balance.Competiti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Physician Assistant Certified • • •$15K Sign-On Bonus • • • (Nashville)

    Physician Assistant Certified • • •$15K Sign-On Bonus • • • (Nashville)

    Altea HealthcareNashville, GA, US
    serp_jobs.job_card.full_time +1
    Physician Assistant (PA-C) Post-Acute Care | Salary up to $150K+ Sign-on Bonus.Launch or Grow Your Career in Post-Acute Care!. Flexible Scheduling Achieve Work-Life Balance.Competitive Pay + Bonus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Registered Nurse

    Registered Nurse

    Encompass HealthBoston, GA, US
    serp_jobs.job_card.full_time +1
    RN FULLTIME DAYS, FULLTIME NIGHTS, PRN DAYS / NIGHTS - 12HOUR SHIFTS.BENEFITS, PAID TIME OFF & HOLIDAY PAY ON DAY 1 FOR FULLTIME. Registered Nurse Career Opportunity.Experience nursing as it was m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Pharmacist

    Pharmacist

    BrightSpring Health ServicesValdosta, GA, United States
    serp_jobs.job_card.full_time
    PharMerica is seeking a highly capable and motivated individual to join our team.PharMerica is a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Optometrist

    Optometrist

    EyeSouth PartnersValdosta, Georgia, United States
    serp_jobs.job_card.full_time
    South Georgia North Florida Eye Partners offers a variety of eye care services from detection and medical treatment of eye diseases and injuries to advanced procedures including Lasik and cataract ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Dental Assistant - Entry level

    Dental Assistant - Entry level

    Aspen DentalValdosta, GA, US
    serp_jobs.job_card.full_time +1
    Entry-Level Dental Assistant Opportunity.At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Acct Rep | Primary Care

    Patient Acct Rep | Primary Care

    Colquitt Regional Medical CenterMoultrie, GA, US
    serp_jobs.job_card.full_time
    Patient Acct Rep | Primary Care.Greet and register patients, verify insurance and collect co-pays deductibles as well as answer incoming phone calls. Equal Opportunity Employer This employer is requ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Night APP Hospitalist Opening in Georgia

    Night APP Hospitalist Opening in Georgia

    Apogee PhysiciansValdosta, GA, US
    serp_jobs.job_card.permanent
    Hospitalist group in the nation, is looking for APP Hospitalists who want to become inpatient experts.As an APP Hospitalist for Apogee, you will examine and treat patients in collaboration with Apo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Physical Therapist

    Physical Therapist

    Encompass HealthBoston, GA, US
    serp_jobs.job_card.full_time +1
    Physical Therapist Career Opportunity - Benefits begin on day one of employment with excellent health, dental, vision, 401K, Paid Holidays and PTO. Join a Team That Puts Your Passion for Care First....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    CNA

    CNA

    Encompass HealthBoston, GA, US
    serp_jobs.job_card.full_time
    Nursing Assistant Career Opportunity Nurse Assistant or CNA - 12 Hour Shifts.Elevate Your Nursing Assistant Role at Encompass Health. Are you in search of a fulfilling career rooted in your communit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Medical Assistant - Kirk Clinic

    Medical Assistant - Kirk Clinic

    Colquitt Regional Medical CenterMoultrie, GA, US
    serp_jobs.job_card.full_time
    Interview patients and record medical history.Measure patients vitals, such as blood pressure and weight.Help physicians with patient examinations. Give patients injections or medications as directe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Services Coordinator

    Patient Services Coordinator

    PT SolutionsValdosta, GA, US
    serp_jobs.job_card.full_time
    At PT Solutions Physical Therapy, we're more than just a private practicewe're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.As a Patient Service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Optometrist (Valdosta)

    Optometrist (Valdosta)

    EyeSouth PartnersValdosta, GA, US
    serp_jobs.job_card.full_time +1
    South Georgia North Florida Eye Partners offers a variety of eye care services from detection and medical treatment of eye diseases and injuries to advanced procedures including Lasik and cataract ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Medical Device Sales – Paid Internship

    Medical Device Sales – Paid Internship

    Medical Sales CollegeNashville, Georgia, US
    serp_jobs.job_card.internship
    Description Medical Device Sales - Paid Internship Looking for a rewarding and lucrative career in the medical sales industry? Our paid Internship may be the right path for you! Here are just some ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Dentist

    Associate Dentist

    Valdosta Family DentistryValdosta, Georgia, United States
    serp_jobs.job_card.full_time
    We have outgrown our current office and we are building a bigger state of the art facility!! We want you to join Our Team as an Associate Dentist! Are you a skilled and compassionate dentist lookin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Diagnostic Radiology Opportunity in South Georgia

    Diagnostic Radiology Opportunity in South Georgia

    Colquitt Regional Medical CenterMoultrie, GA, US
    serp_jobs.job_card.full_time +1
    Colquitt Regional Medical Center is currently seeking a.Candidate must be willing to work.An ideal candidate enjoys performing some procedures. Generous student loan repayment assistance if needed.P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Medical Equipment Customer Service Representative

    Medical Equipment Customer Service Representative

    Rotech Healthcare Inc.Adel, GA, United States
    serp_jobs.job_card.full_time
    Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Physical Therapist Assistant

    Physical Therapist Assistant

    Encompass HealthBoston, GA, US
    serp_jobs.job_card.full_time +1
    Physical Therapist Assistant Career Opportunity.Join a Team That Puts Your Passion for Care First.Are you on the lookout for a fulfilling career that not only feels like home but also allows you to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours