Talent.com
Service Excellence Manager

Service Excellence Manager

VirtualVocationsPhiladelphia, Pennsylvania, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Service Excellence Manager - Commercial Customer Care.

Key Responsibilities

Lead and develop teams in Training, Workforce Management, Quality Assurance, and Process Engineering

Oversee workforce management, including forecasting, scheduling, and performance monitoring

Drive process improvements and maintain service quality standards across customer interactions

Required Qualifications

5+ years in customer service or operations, with 2+ years in a management role

Proven experience in workforce planning, training delivery, and process improvement

Strong data analysis and performance metric reporting skills

Experience with WFM platforms and contact center systems

Familiarity with document control principles and structured problem-solving approaches

serp_jobs.job_alerts.create_a_job

Manager Service Excellence • Philadelphia, Pennsylvania, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Service Manager - Restoration Services

Service Manager - Restoration Services

Right Restoration PartnersPhiladelphia, PA, United States
serp_jobs.job_card.full_time
Right Restoration Partners is a dynamic and rapidly expanding national platform focused on partnering with and supporting the growth of exceptional emergency restoration services businesses that de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Global Director, Field Services Device Subscription Service

Global Director, Field Services Device Subscription Service

Unisys CorporationBlue Bell, PA, United States
serp_jobs.job_card.full_time
What success looks like in this role : .Reporting to Digital Workplace Solutions senior leadership, the global director for our Device Subscription Service (DSS) will have end-to-end responsibility t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Shift Manager

Shift Manager

Arby'sMarcus Hook, PA, United States
serp_jobs.job_card.part_time
You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities.Youre in the right place if youre here for : . Free shift meal and family dining ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Customer Success Manager, Service Provider

Senior Customer Success Manager, Service Provider

RelativityPhiladelphia, PA, United States
serp_jobs.job_card.full_time
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Remote Facility Maintenance Customer Service Account Manager

Remote Facility Maintenance Customer Service Account Manager

Allied National ServicesSewell, NJ, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Our mission is to provide exceptional service while maintaining the highest standards of operational excellence for the facilities we support. We are committed to creating seamless experiences for o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
HVAC Service Tech

HVAC Service Tech

Air ExpertsMount Holly, NJ, US
serp_jobs.job_card.full_time
Company Name : Air Experts Overview : .Earning potential $150K+ / year based on performance.Air Experts, part of the ARS family of brands, provides expert HVAC services. We serve customers in the state o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Excellence Manager

Service Excellence Manager

Towne ParkLafayette Hill, PA, US
serp_jobs.job_card.full_time
At Towne Park, It's More Than A Job.A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Manager

Service Manager

SampanPhiladelphia, PA, US
serp_jobs.job_card.full_time
Sampan is a contemporary Asian restaurant in Midtown Village, Philadelphia, known for its bold flavors, innovative small plates, and vibrant energy. With an open kitchen, curated cocktails, and a dr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
On-Site Service Specialist

On-Site Service Specialist

Shimadzu Scientific InstrumentsLawrenceville, NJ, United States
serp_jobs.job_card.full_time
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.Ground-breaki...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Sales Service Delivery

Senior Manager, Sales Service Delivery

TTECTrenton, NJ, US
serp_jobs.job_card.full_time
Your potential has a place here with TTEC’s award-winning employment experience.As a Senior Manager – Sales Service Delivery working onsite in Tempe, AZ you’ll be a part of bringing humanity to bus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Business Service Manager

Business Service Manager

Year UpUSA, Pennsylvania, Philadelphia
serp_jobs.job_card.full_time
Are you passionate with determination to tackle evolving business challenges across the Coaching and Community Building Portfolio? Are you so mission-oriented that you get restless if you are not m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Managed Services SES Program Enablement Senior Manager

Managed Services SES Program Enablement Senior Manager

USA JobsPhiladelphia, PA, US
serp_jobs.job_card.full_time
Software And Product Innovation.At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
IT Service Desk Manager

IT Service Desk Manager

Allan MyersWorcester, PA, United States
serp_jobs.job_card.full_time
The IT Service Desk Manager is responsible for overseeing the day-to-day operations of the IT Service Desk, ensuring the delivery of high-quality technical support and customer service to end users...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager III, Sales Service Delivery

Manager III, Sales Service Delivery

TTECTrenton, NJ, US
serp_jobs.job_card.full_time
Description - External Your potential has a place here with TTEC’s award-winning employment experience.As a Senior Manager, Sales Service Delivery working onsite in Tempe, AZ you’ll be a part of br...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
National Field Service Manager

National Field Service Manager

Diedre Moire Corp.Trenton, NJ, US
serp_jobs.job_card.full_time
Tech Support Manager Automated Production Lines - Trenton, NJ Field Service Manager Supervisor Director Manufacturing Production Line Machinery Automation Automated Assembly Processing Packaging _....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Regional Service Manager

Regional Service Manager

Smart CarePhiladelphia, PA, US
serp_jobs.job_card.full_time
Join the industry leading Smart Care Solutions team as a Regional Service Manager in the Northeast markets (Washington, DC, Boston, MA. Philadelphia, PA or New York, NY).The Regional Service Manage...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Manager

Service Manager

CintasRunnemede, NJ, US
serp_jobs.job_card.full_time
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager Data Excellence?

Senior Manager Data Excellence?

J&J Family of CompaniesWashington Crossing, PA, US
serp_jobs.job_card.full_time
Senior Manager, Data Operations Excellence.Johnson & Johnson is recruiting for a Senior Manager, Data Operations Excellence to support the Transcend program. IM Transcend is a multi-year global busi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Product Manager

Product Manager

Paris CorporationMount Holly, NJ, US
serp_jobs.job_card.full_time
Paris Corporation is a leading paper converting, packaging, and consumer products company, proudly serving both retail and commercial markets. With a strong portfolio of brands, we bring innovation,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Special Agent, $40,000 Recruitment Incentive

Special Agent, $40,000 Recruitment Incentive

The United States Secret ServiceEgg Harbor City, NJ, United States
serp_jobs.job_card.full_time
Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day