Service EngineerCook Medical • Bloomington, IN, US
Service Engineer
Cook Medical • Bloomington, IN, US
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job_description.job_card.job_descriptionBachelor's degree in Engineering, plus a minimum of 5 years work experience in electronic medical device development or medical device servicing; or a Master's degree Electronics and laser technology engineering experience required Comprehensive knowledge of mechanical engineering principles, mechanical properties testing, mechanical design and theories Previous project management experience preferred Basic knowledge of statistical practices as it relates to sample sizes, confidence intervals, capability, assessing risk and problem solving Strong hands on skills and mechanical abilities Experience with Microsoft Office, PowerPoint, Excel, Word, Outlook, Trackwise, jBase, Product Lifecycle Management, MRP Strong Project Engineering Experience in : High power NIR surgical lasers; preferably Ho : YAG; Electronic medical equipment; Silica Holmium Laser Fibers; Electronic metrology and theory
Overview
The Service Engineer supports all technical aspects of the Cook Capital Equipment service business relating to product knowledge, service expertise, and continuous improvement.
Responsibilities
- Follow and create service procedures and comply with requirements of 21CFR Quality System Regulations, ISO 13485 and ISO 14971
- Perform repair and preventive maintenance work on Cook Capital Equipment products
- Hands on work, troubleshooting, repairing, building electronic medical systems
- Manage complaint and technical assessments
- Interface with OEM on replacement parts and replacement part changes
- Assist quality engineering in evaluating failures with devices
- Utilize engineering knowledge and technical expertise to execute project work
- Prepare and maintain accurate documentation of concepts, designs, drawings, and manufacturing processes consistent with the requirements of pertinent regulations and Cook's Quality Management System
- Service field service technicians for advanced troubleshooting
- Maintain and increase technical, medical and biomedical development knowledge related to the company's product lines
- Maintain accurate and timely reports and records
- Analyze device service history
Qualifications
Subject to reasonable accommodation requirements under the ADA, must be (a) physically capable of operating a motor vehicle on a regular basis, (b) a holder of a valid driver's license, and (c) in good standing to legally operate a motor vehicle
Travel up to 25%
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Service Engineer • Bloomington, IN, US