Client Services Rep / Office Services

Account Manager

00 per hour

Full-time / Doraville, GA

Servant Leader that loves to maintain relationships over the phone and through email.

The Account Manager is critical to our revenue growth as they provide our customers with email and phone support they need to transact business with us. The Account Manager handles existing customer requests including quotes, processing orders, order status, questions about products, and any other requests from our customers typically related to a transaction.

As part of our operations team, you work out of our Doraville office with no travel requirements and are accountable for your individual performance and have a shared responsibility in the team performance.

Provide uplifting service to customers, vendors, teammates, and business partners

Answering incoming calls, emails, and chats from customers

Respond to customer requests for product and order information

Prepare quotes and assist customers with completing transactions

Make outbound calls and emails to existing customers to assist with orders

Resolve customer problems and partner with subject matter experts as needed

Maintain updated knowledge of our products, services, and policies

Navigate through multiple systems to retrieve and enter product / customer information

First and foremost, you’ll be an expert at communication and serving customers.

You enjoy helping others

You’ve worked in a customer service environment for at least 2 years

Job

• Full-time

Dental insurance

~ Health insurance

~1st shift

~ Monday - Friday

Live

Customer