Product Support SpecialistVirtualVocations • Montgomery, Alabama, United States
Product Support Specialist
VirtualVocations • Montgomery, Alabama, United States
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A company is looking for a Product Support Specialist to enhance customer experience on their platform.
Key Responsibilities
Own and provide high-quality support for incoming customer issues, including escalated tickets
Interpret customer needs into actionable product insights and improve product satisfaction
Collaborate with product teams to advocate for customer experience and contribute to internal knowledge
Required Qualifications
Must be authorized to work in the United States
Available to work West Coast hours (9 : 00 PM - 5 : 00 PM PT)
3+ years of experience in Customer Support, Account Management, or related roles in SaaS companies
Detail-oriented with the ability to manage multiple requests efficiently
Curious and critical thinker with proactive problem-solving skills
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Product Support Specialist • Montgomery, Alabama, United States
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