Moveworks & AI Value ServiceNow IT Service Management ITSM Solutions Architect - C (Conversational & Agentic AI Enablement) ISIJP00011296
Location : Sunnyvale, CA (5 days onsite schedule)
Contract / possibility for conversions : Possible based on the need and performanceMax W2 pay rate to your USC, GC, F1, H4 visas : $85 / hrReferral fee : $5 / hr worked by your hired candidate
Onsite / Hybrid / Remote : OnsiteOnly Locals / Nonlocals can be submitted : Sunnyvale, CA but if your candidate is willing to relocate, I can help with travel expenses for 1 day, for an onsite interviewNo of rounds of interview : 4New JP or Backfill position : BackfillJob Title : ServiceNow ITSM Solutions Architect (
Job Description :
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.
Key Responsibilities :
Maximize Moveworks & AI ValueAssess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.Identify opportunities to expand agentic AI use cases across ITSM.Platform Readiness & StrategyIdentify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30 / 60 / 90-day feature adoption plan.Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.Solutioning & DeliveryDesign and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.Work with development teams to deliver demands / projects, ensuring compliance with CRB and change management processes.Architect scoped apps for custom workflows where required.Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.Collaboration & Stakeholder EngagementPartner with other solution architects to define end-to-end enterprise solutions.Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.Qualifications :
10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.Experience in platform upgrades, feature roadmaps, and adoption planning.Strong stakeholder management, communication, and change management skills.Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.