Academic and Student Affairs Coordinator

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Academic and Student Affairs Coordinator (ASA) provides administrative support to the Academic and Student Affairs Team, covering the following areas : academic and student affairs, graduate admissions, administrative and operations support. The coordinator organizes and supports the various undergraduate and graduate student activities and academic functions, while supporting BS and MS academic and student affairs tasks. This position will assist with the graduate admissions process of the Department. This position reports to the Associate Director of Academic and Student Affairs.

Responsibilities

Academic and student affairs :

• Support student on-boarding activities including admissions yield, orientation, and academic advising
• Host open office hours to assist students with academic and student related inquiries; address student inquiries in a timely manner, escalate urgent issues
• Maintain student database of advising notes, advisor assignments, and related documentation
• Process OPT / CPT requests, assist students with maintaining visa status
• Support graduation clearances of BS, MS, and PhD students
• Assist with the nomination and presentation of graduation awards
• Serve as Departmental Liaison for University level offices, such as International Students and Scholars Office and SEAS ESA, etc.
• Distribute academic / student affairs related correspondence to students.
• Assist with the scheduling of classes, exams, recitations, review sessions, workshops, etc.

Monitor and respond to emails sent to the Departmental email address : info@ieor.columbia.edu , advising@ieor.columbia.edu , admit@ieor.columbia.edu , forms@ieor.columbia.edu

• Support the editing / publishing of Departmental publications (i.e. brochures, newsletters and bulletin, etc.).
• Assist professors to order textbooks, desk copies, and update online resources with such orders.
• Monitor Departmental material on Courseworks and CourseHero (or other study aid websites) - inform the team of new material to be taken down.

Administrative and Operations Support (20%) :

• Monitor front desk reception area to timely direct student and visitor traffic
• Assist with various Departmental large-scale events
• Web / technology support (i.e. maintain the student database, website, and School-related systems, such as Vergil, Canvas, SSOL, and reporting functions)

Graduate Admissions (10%) :

• Address prospective student inquiries in a timely manner, and escalate urgent issues to the Associate Director
• Support other graduate yield activities to converge to the pre-determined class size
• Assist nominations and selection of student ambassadors; coordinate various activities to promote programs and yield
• Other administrative duties as assigned (5%)

Minimum Qualifications

• A high school diploma is required; a bachelor's degree is preferred. Minimum of 1 year of student / academic affairs and admissions experience is required, with an ability to identify and analyze trends in the academic / admissions process.
• Familiar and appreciate student and academic affairs, departmental program curriculum and requirements, and web management and administration.
• Strong computer literacy / proficiency required : an understanding and appreciation of student services database software and online resources, and the willingness to respond to the needs of prospective and current students and faculty in a technologically-oriented society. Proficiency with Google suite of products, MS Office, publishing software, etc.
• Ability to work independently and under pressure, with high level of attention to detail. Must be able to prioritize multiple tasks with minimal supervision.
• Candidate must exercise good judgment and flexibility, with a student-wellness mindset. Positive, mission-oriented, forward-thinking attitude and sense of humor a must.
• Must be able to communicate effectively and tactfully with staff, faculty, students, employers, and alumni. Excellent command of English (verbal and written).

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.