FirstLink is looking for a Full-Time Care & Support Specialist. The Care & Support Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. The Care & Support Specialist will also provide follow-up care for individuals enrolled in the Care & Support program. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.
This position will work 40 hours / week, Monday-Friday. This position will be included in FirstLink's On-Call rotation and will be assigned primary On-Call approximately 6-8 weeks each year.
FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
Are you ready for an exciting opportunity? Apply today!
Job Type : Full-time
Salary : $19.00 per hour
Benefits :
Schedule :
Required Education and Experience :
Work Location : In person
Office Support Specialist • Fargo, ND, USA