Restaurant General Manager (RGM) Hamilton, OH
Ampler dba Taco Bell is seeking a Restaurant General Manager (RGM). The incumbent excels in leadership, executes effective bench planning, independently performs management duties by shaping the culture of the restaurant, drives customer satisfaction, maintains process / discipline around the P&L, and drives excellence around core operation procedures to run Premier Operations. The incumbent sets expectations and coaches the team on how to achieve and maintain expectations, ensures that team members and the management team are properly trained and developed, completes and executes the bench plan process and manages the restaurant budget. The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, and full compliance adhering to AG Bells and Taco Bell. The RGM should be able to work long and / or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a Area Coach (AC), and directly manages Assistant Manager, Shift Supervisors, and Team Members. This position interacts with restaurant Team Members, Restaurant Management, Area Coaches, members of the field operations team, outside vendors, but most importantly - our guests!
Responsibilities
- Ensuring Consistent Customer Satisfaction
- Developing People
- Leadership and Culture
- Decision Making
- Communication
- Recognition
- Time Management
- Act Like an Owner
Work Perks & Benefits Package Includes :
Competitive pay4 weeks PTO for qualified managers2 paid volunteer days per yearDevelopment bonusMedical w / HAS & FSA optionPrescription discountsDentalVisionLife & DisabilityPet insuranceLegal Shield Identify TheftFree mealsUnlimited drinksSame day instant-pay optionsRecognition awardsFlexible schedulesGrowth opportunitiesAnnual performance reviewsPaid GED programsIncentive contestsCommunity volunteer eventsMedical and dental for qualifying Team MembersLive Mas ScholarshipDiscounts - cell phone bills, clothes, restaurants, prescriptionsShoes for Crews employee payroll deduction planMonthly bonus planAudit bonusQualifications :
Previous management or 2+ years of customer service / fast food experienceHigh School Diploma, GED, College, or University diploma2+ years supervisory experience in either a food service or retail environment, including Profit and Loss responsibilityStrong leadership and communication skillsBasic business math and accounting skills, and strong analytical / decision-making skillsA track record of people developmentReliable transportationGood communication skillsMust pass background check criteria and drug testSafety-focused, punctual, team oriented, respectful, and motivatedMust be open to work weekends and holidays as neededArrive to work on timeFlexible schedulingFollow procedures regarding operation of restaurants equipmentRegular access to personal vehicleAble to lift up to 25 lbs and carry up to 30 feetAble to push / pull up to 90 lbs up to 30 feetAble to stand and walk for the majority of shiftFollow cash handling safety and security proceduresAdhere to Company and City / State / US Safety requirementsKnowledge of and compliance with Company and Brand HR policies and practicesAbility to read, count, and write to accurately complete all documentation