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Call Center Agent - My Safe Florida Home

Call Center Agent - My Safe Florida Home

PATLiveTallahassee, FL, US
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Job Description

Job Description

Description

PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills, a professional phone presence, and successful completion of a Level 2 background check. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.

We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.

Key Responsibilities

We Are Looking For :

  • Exceptional Communication : You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
  • Full-Time Availability : You are available to work a consistent Monday through Friday schedule, 8 : 00 AM to 5 : 00 PM EST.
  • Technical Proficiency : You are comfortable using computers and navigating software applications.
  • Required Equipment : A high-quality wired headset, keyboard, and mouse are required for optimal performance.
  • Dedicated Workspace : You have a quiet, distraction-free home office environment.
  • Residency : We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.
  • Background Check : You are able to pass a Level 2 background check.

Skills, Knowledge and Expertise

Minimum Qualifications :

  • Reliable Internet : A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
  • Professional Equipment : A high-quality wired headset, keyboard, and mouse are required for optimal performance.
  • Schedule Availability : Candidates must be available to work a Monday through Friday schedule, from 8 : 00 AM to 5 : 00 PM EST.
  • Residency : We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.

    • Benefits

    Pay

  • $16 per hour (English)
  • $17 per hour (Spanish)

    • Benefits

  • Remote Work Flexibility : Enjoy the convenience and comfort of working from your home.
  • Comprehensive Paid Training : Receive thorough training to ensure your success in the role.
  • Robust Benefits Package :

    • Medical, Dental, and Vision Insurance

  • Life Insurance
  • Supplemental Benefits
  • 401K Retirement Savings Plan
  • Generous Time Off : Benefit from paid holidays and paid time off.

    • We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.

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    Call Center Agent • Tallahassee, FL, US

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