Customer Service Representative

Job Description

Job Description

JOB TITLE : Customer Service Representative (In-Office)

EMPLOYMENT TYPE : Part-time (2–3 days per week) with opportunity to become full-time.

LOCATION : Schuylkill Haven, PA

PAY RANGE : $16.50 – $18.50 per hour depending on experience

ABOUT US

Bob Klinger State Farm Agency is a locally owned insurance agency serving the Schuylkill Haven community and surrounding areas. Our office is dedicated to helping clients protect what matters most through a full range of insurance products including auto, home, renters, life, and business insurance. With over 70 years of combined team experience, we are known for our personalized service, strong relationships, and commitment to integrity and growth.

We value teamwork, learning, and creating a supportive environment where employees can thrive and build meaningful careers in the insurance industry. This is a great opportunity to work with an Amazing four-person team with the opportunity to grow with our Agency. Apply now and we will follow up with the next steps in the interview process!

JOB SUMMARY

We are seeking a reliable and customer-focused individual to join our growing State Farm team as a Customer Service Representative. This position plays an important role in helping clients manage their insurance accounts and providing excellent service both in person and over the phone.

RESPONSIBILITIES

Provide exceptional customer service to clients in person, by phone, and by email

Assist clients with billing questions, policy changes, and account updates

Maintain accurate records and data entry within agency systems

Support licensed agents with daily service tasks and client communications

Work collaboratively with the team to meet agency service goals

Follow established procedures and maintain compliance with company policies

QUALIFICATIONS

Strong communication skills in person and over the phone

Comfortable using computers and navigating multiple systems

Dependable, organized, and detail-oriented

Team player with a positive attitude and willingness to learn

Previous customer service experience preferred but not required

Insurance experience or licensing is a plus but not required

BENEFITS AND PERKS

Consistent weekday schedule with no weekends or holidays

Supportive team environment with training and development opportunities

Opportunity to advance into a full-time role if desired

Hands-on experience in the insurance field with a trusted State Farm Agency

Competitive hourly pay with room for growth

HOW TO APPLY

If you enjoy helping people, have strong communication skills, and want to grow your career with a respected local insurance agency, we encourage you to apply today. Please submit your resume and a short message explaining why you would be a great fit for our team.