Patient Services Representative II

Medical Facility Staff Position

We are so glad you are interested in joining Sutter Health!

Organization : SEBMF-East Bay Medical Foundation

Position Overview : Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family / support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local / state / federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and / or orient other staff to the department.

Location : Primarily based in Oakland, CA, with travel and coverage required across all SEBMF locations as needed, including Berkeley, Albany, Castro Valley, Orinda, Richmond, Lafayette, Antioch, and Brentwood.

Schedule : Varied 8-hour day shifts ranging between 6 : 45 AM - 8 : 15 PM, including weekends and holidays.

Education : HS Diploma or equivalent education / experience

• Equivalent experience will be accepted in lieu of the required degree or diploma.

Typical Experience :

Skills and Knowledge :

Job Shift : Varied

Schedule : Full Time

Shift Hours : 8

Days of the Week : Variable

Weekend Requirements : Saturday, Sunday

Benefits : Yes

Unions : No

Position Status : Non-Exempt

Weekly Hours : 40

Employee Status : Regular

Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.

Pay Range is $30.34 to $37.92 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.