Internal Customer Support Coordinator

Job Description

Job Description

Who we are :

We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman / woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.

An Internal Customer Support Coordinator primarily works behind the scenes to ensure smooth business operations and the success of the coaching program. They assist and support employees, teams, and departments by helping with internal tools, systems, and processes. Their role focuses on facilitating the efficient delivery of coaching services to auto shop owners, providing support for the coaching team and business operations, rather than interacting with external customers.

Key Responsibilities :

• Employee Support : Provides support to employees by resolving IT issues, managing internal requests, or addressing any internal system concerns.
• Internal Communications : Acts as a liaison between departments to ensure smooth communication, resolve conflicts, and address concerns related to internal operations.
• Training & Onboarding : Helps new coaches and assistant coaches understand and use internal systems or resources, including tools for customer service.
• Process Improvement : Assists in identifying inefficiencies in internal workflows or processes and suggests improvements.
• Resource Management : Manages internal resources, like help desks or tools, to support company functions.
• Reporting & Analytics : Analyzes internal data and reports on support trends to improve internal processes and service delivery.

Day to Day Responsibilities :

Still Interested? Here’s What We’re Looking For :

Benefits (the good stuff!) :

Shop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.