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Store Manager

Store Manager

SafeliteFargo, ND, US
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Store Manager

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash / expense management, inventory control, loss prevention, safety, and store appearance.

What You'll Get

  • Competitive weekly pay and bonus opportunities.
  • A benefits package valued at more than $10k
  • . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.

What You'll Do

  • Oversee the daily operations of the store, including : open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and / or making necessary modifications, inventory management, and proper cash handling.
  • Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to : Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
  • In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
  • Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
  • Provide world class customer service by responding quickly to client complaints / warranty issues.
  • All other duties as assigned.

    • What You'll Need

  • High School Diploma / GED / Equivalent OR 5-7 years leadership / supervisory experience, preferred.
  • Valid state-issued driver's license required.
  • 3+ years of leadership experience with an innovative approach toward incenting performance.
  • 3-5 years of experience in retail or service center environments; automotive experience preferred.
  • Proficiency with Microsoft Office Suite, web applications, and general office equipment.
  • Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
  • Comfort working outside in a variety of weather conditions.
  • Present a professional appearance and wear personal protective equipment.
  • Physical requirements : lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

    • Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer.

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