Associate Audio-Video Technology Specialist - Gies College of Business Job at Un

Associate Audio-Video Technology Specialist - Gies College of Business

Information Technology Partners

The associate audio-video technology specialist will provide technical support to customers in the operation and best practices of classroom and conference spaces. Additionally, this position will be responsible for identifying issues in technology-equipped spaces and resolving these issues under the direction of their supervisor. This position may serve other colleges or units through the collaborative efforts of Information Technology Partners.

Duties & Responsibilities

Customer Service and Support

• Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Working in a team of AV specialists supporting instructional and administrative AV technology for the Gies College of Business.
• Actively maintaining relationships with the customer community, proactively communicate relevant information, and stay informed of customers' needs and initiatives.
• Providing training for customers on the use of AV technology.

A / V System Support

A / V Service Management

Organizational Support

Other Duties as assigned

High school diploma or equivalent. Two (2) years of work experience in IT?related functions such as hardware / software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, may be substituted as follows : 30 semester hours equals one (1) year. Associate's degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years. Bachelor's Degree (120 semester hours) equals three (3) years. Experience with A / V technology support (for example : projectors, microphones, cameras, digital signage, or related software tools) Experience working in a customer service environment.

Experience in technology at an institution of higher education or equivalent.

Knowledge of the systems and operations used within the areas and departments of responsibility.

Excellent verbal and written communication skills.

Ability to oversee and coordinate activities of user groups.

Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other IT users.

Ability to identify and resolve technical problems.

Ability to effectively communicate and professionally interact with all staff levels.

Familiarity with project management concepts.

Familiarity with networking concepts and connectivity.

Knowledge of current technology and software for production and display of multimedia content (e.g. cameras, mixers, projectors, and digital displays).

Familiarity with modern Windows operating systems.

Familiarity with A / V technology, setup, and coordination for large and / or remote events.

Familiarity with enterprise tools or services such as endpoint management, imaging, or centralized solutions.

Familiarity with instructional or collaborative space design.

Excellent customer service skills.

Ability to work in a team environment.

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the search close date. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The budgeted salary range for the position is $47,600 to $56,600. This position is not eligible for visa sponsorship.

Applications must be received by 6 : 00 pm (Central Time) on October 6, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting, and upload your cover letter, resume (months and years of employment must be included), and names / contact information for three professional references. Please remember to include specific information on how you meet the qualifications of the position in your resume, including all relevant experience. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https : / / jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact rgoben@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment / misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and / or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.