Parts Services Coordinator

Job Description

General Summary :

The Customer Service Representative, Parts Services is the primary point of contact for all materials needs. This person will communicate with customers and authorized service centers via phone or email, and process all materials / core returns for the HondaJet world-wide customer base and HondaJet service network.

Duties and Responsibilities :

• Functions as the first line of communication for all materials requirements. Ensures that all communication is responded to in a timely and efficient manner. Engages with customers and team members in a positive and professional manner.
• Receives, reviews, and processes all quotations and sales orders from customer. Identifies order types (warranty, outright, rental, or exchange) and prioritize to meet customer needs. Accurately enters parts orders within ERP (SAP) database. Provide requested information regarding part availability, pricing, transportation options, and any potential discrepancies.
• Manages the core return process from end to end with customers and the HondaJet service network. Accurately tracks the return orders and RMA (Return Material Authorization) requests to ensure timely return of all parts identified for core return. Utilizes parts order details within the ERP (SAP) database to track returns.
• Maintains processes to monitor order status up to final return of all cores from customers. Coordinates with internal teams (Inventory Planning, Warehouse Operations, Field Service, Technical Support, Finance, etc.) to address any matters of concern that will impact core returns.
• Supports material return and financial account reconciliation efforts. Notifies customers of outstanding returns and takes action to invoice per established terms and conditions.
• Supports daily review of aircraft status meetings and represents the Parts Services organization by providing latest order status.
• Trains and guides customers to use the company online portal for submitting orders, quotes, and returns.
• Tracks and presents department metrics monthly to leadership team. Performs adhoc research regarding core return transactions and presents during meetings as requested.
• Provides 24 / 7 operational parts support (duty rotation to occur outside standard business hours).
• All other duties as assigned by management.

Education, Work Experience, Certification and / or Licensure :

Knowledge, Skills and Abilities :

Physical Requirements :

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice. This document does not constitute a contract between the incumbent and Honda Aircraft Company. (FLSA : ) 01 / 07 / 13