Principal, Technical Architect (Technical Advisor, Customer Experience)

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal, Technical Architect (Technical Advisor)

Why We Have This Role

The Implementation Team at Qualtrics is the first point of contact for new clients, and the solutions we deliver set the foundation for a lasting partnership. We need a Technical Architect who can serve as a trusted advisor, understanding our clients' goals and challenges and then designing and recommending solutions. You’ll be at the heart of the partnership, ensuring a smooth onboarding experience and working with internal teams to drive improvements and enhancements.

How You’ll Find Success

The right person for this role will excel at these behaviors :

• Creative and Analytical Problem-Solving : design end-to-end solutions for enterprise programs that deliver important business outcomes for our clients by integrating Qualtrics functionality with external client systems.
• Technical Acumen : deep knowledge of SAAS products, including their dependencies, risks, and limitations, and the ability to advise clients on best practices and design decisions.
• Mentoring and Coaching : guide team members through problem-solving and solution design. Mentor junior team members to accelerate growth and development.
• Effective Communication : superb communicator who can manage relationships with senior technical and non-technical stakeholders.
• Project Management : juggle multiple project workstreams by proactively communicating and ruthlessly prioritizing.
• Client Advocacy : passionate about providing a world-class experience for our clients and an internal advocate for their needs.

How You’ll Grow

In this role, you will have the opportunity to :

Things You’ll Do

What We’re Looking For On Your Resume

We're looking for someone who has :

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

The Qualtrics Hybrid Work Model

Our hybrid work model is simple : we gather in the office three days a week; Mondays and Thursdays, plus one day chosen by your leader. The rest of the week, work where you want, balancing work and life. Qualtrics is an equal opportunity employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States have rights under federal employment laws including family and medical leave, equal opportunity employment, and the Employee Polygraph Protection Act. Qualtrics is committed to the inclusion of all qualified individuals and will provide reasonable accommodations during the application or interview process and for performing essential job functions. If you need accommodations, please contact your Qualtrics recruiter. Not finding a role that’s the right fit? Qualtrics Insiders is the one-stop shop for updates on Qualtrics life, events, and opportunities. No spam—two emails per month max.

For full-time positions, this pay range is for base pay per year; base pay offered within this range may vary by location, knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Illinois Annual Pay Transparency Range : $141,000 — $202,000 USD

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