Veterinary Practice Manager

Job Description

Job Description

Company Description

Pet accidents, illnesses, and injuries are all unfortunate and seem to always happen at the worst of times when primary care veterinarians are either closed or too busy to see the pet. For these reasons, we are excited to announce that our new Priority Pet Urgent Care of Clayton is now open!

We are available for urgent care pet needs Thursday - Monday from 4pm- 12 pm Midnight. We’re looking to hire the most compassionate, experienced, and qualified veterinary team to ensure the highest quality of medicine is provided. Our new building and state of the art equipment provides our teams the space and tools they’ll need to deliver the best in service and medicine for our community!

To learn more about us, please visit our website at  https : / / prioritypetclayton.com / !

Job Description

We are looking for a courteous and experienced veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to :

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit / Hire / Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Preparing employee work schedules and managing the office staff.
• Answering telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and / or implement hospital policies, including DEA / Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Interviewing suitable office staff candidates and providing training to office employees as needed.
• Perform other duties as assigned

Qualifications

We're Looking For :

Additional Information

We offer our staff :

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

For additional details including our full equal opportunity statement, texting / outreach communication authorization, physical requirements of the job and more, please visit : https : / / allianceanimal.com / additionaljobdescriptiondetails /