Sleep Center Supervisor - Exempt

Sleep Center Supervisor

The primary role of the Sleep Center Supervisor {Exempt} is to lead the mattress category to exceed its set targets by ensuring the proper execution of our guest engagement model, frequent one on ones and performance management, while maintaining the highest levels of guest satisfaction as measured by guest surveys.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that the mattress sales team is fully staffed with the right number of people with the right talent to meet standard work expectations. Ensure that coverage is scheduled to optimize productivity and efficiency
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
• Attain monthly Sales Per Hour and Revenue targets by actively selling on the retail floor by demonstrating the Guest Engagement Model.
• Take ownership of the Revive sales floor and of financial outcomes through execution of the Sales and Operations standard work. Drive for results by developing dedicated focus around SOP's, process and procedures
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model
• Handle escalated guest situations and resolution
• Identify gaps using scorecrds and behavioral misses and create business plans for people and process
• Set clear expectations and hold teams accountable for performance results. Inspire team members through coaching, mentoring and leading by example.
• Host ongoing talent conversations that develop leadership skills to build store "bench"
• Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.
• Generate energy within the store through recognition and transparent in the moment conversations
• Deliver on the Living Spaces Sleep Center promise of a "store within a store" concept that is enhanced by the Living Spaces brand, by maintaining visual merchandise standards
• Driving for results by developing dedicated focus around SOP's, retail processes and procedures
• Build a productive working relationship with Director of Revive, Mattress sales team, Department Store Leadership, other Sleep Center Managers within the market, Operations, Logistics and Visual Supervisors.

Qualifications

Education / Experience : High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. High volume experience is preferred. Three years of supervisory experience required. Equivalent combination of education and experience will be considered.

Computer Skills : To perform this job successfully, an individual must have proficient experience in Microsoft Office programs. Experience working with Tableau is preferred.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets. Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include :

Medical

Dental

Vision

401(k) (full and part time eligible)

Vacation

Sick Time

Flex Spending Account

Employee Assistance Program

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV / AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.