IT Project Manager (Jacksonville)

SUMMARY OF POSITION :

The Project Manager role on our IT team is critical to managing the business teams we support through enhancements and integration projects, including Salesforce. This role focuses specifically on development and enhancement projects, requiring an understanding of mortgage technology products, functionality, and system integrations. You will be responsible for coordinating and managing multiple Mortgage-related projects while facilitating collaboration and successful delivery of solutions between the Business and the IT team. You will also engage with external vendors when needed. This role is responsible for managing and prioritizing the business backlog, managing DOMO reporting (or similar) reporting software to provide clear communication and visibility to leadership to ensure alignment on project progress, risks, and key milestones, and coordinating with our Scrum Master to drive work in alignment with Agile methodologies, ensuring the successful delivery of solutions that enhance our Business Owners' experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Project Management :

Lead the execution of small and large project.

• Lead multiple high profile, complex, cross-functional projects simultaneously
• Manages day-to-day operational aspects of a project and scope
• Ensure all requirements are documented in detail and approved by clients prior to implementation
• Act as a liaison between consultants, developers and clients to ensure effective project coordination
• Collect, analyze and summarize information on project phases, tasks and timelines
• Monitor and report all project updates in regard to business scope, timeline, and project issues.
• Create, update and manage all project documentation in the appropriate systems
• Navigate through and address difficult conversations with clients related to scope, and schedule
• Prepares for engagement reviews and quality assurance procedures
• Facilitate project scheduling and issue resolution

Change Control Board - Maintain the Change Control Project Board. Coordinate all aspects of Project, from submission, prioritization, QA and UAT testing, through scheduled deployment.

Documentation : Maintain accurate documentation of system configurations, procedures, and updates, facilitating knowledge sharing and compliance. Maintain log of system enhancement requests.

Collaboration : Work with other departments to identify technological needs and implement solutions that enhance operational efficiency. Conduct efficiency reviews of the current PM process to identify improvement opportunities.

Reporting : Develop and maintain reports in integrated software to accurately relay KPI's and strategic initiatives results. Report configurations, distribution methods, and updates.

EXPERIENCE, SKILLS, KNOWLEDGE

PMP certification, Salesforce certification, or relevant experience in the Mortgage industry project management of strategic implementations.

At least 3-5 years as a Project Manager working on Mortgage industry and Salesforce related projects.

Experience managing complex enhancement projects, coordinating cross-functional teams, and overseeing Encompass LOS and Salesforce system integrations.

Familiarity with Agile and Waterfall project management methodologies and experience using them on Salesforce related projects.

Familiarity with LOS tools, development processes, and integrations is required.

Familiarity with reporting systems Power BI, DOMO, etc.

Understanding of QA / testing processes, version control, and sandbox management.

Excellent problem-solving skills and attention to detail, with the ability to manage multiple tasks effectively.

Strong communication and interpersonal skills, with the ability to work collaboratively across departments.

Relevant certifications (e.g., Encompass Administrator, Software Developer Certs, etc.) are preferred.

PHYSICAL DEMANDS :

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note : This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer