Cloud Customer Success Manager

A company is looking for a Cloud Customer Success Manager to build and maintain a customer-focused Cloud Solution Partner program.

Key Responsibilities

Conduct customer business reviews focused on cloud utilization and cost optimization

Manage a small team of Customer Success Account Managers (CSAMs)

Act as a liaison between customers, the company, and third-party vendors to manage and resolve issues

Required Qualifications

5+ years of experience as a customer success manager in AWS / Azure / Office365 environments

BS Degree in Business or a Technology-related field; graduate degree preferred

Experience in optimizing workflows and implementing process improvements

Willingness to achieve FinOps, AWS, and Azure certifications

Prior experience with public cloud billing and licensing models or willingness to learn