Patient Access Lead Einstein Medical Center Montgomery 2nd Shift

Patient Access Lead

Einstein Medical Center Montgomery 2nd Shift

Job Summary : Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Essential Functions :

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Ensures timely, efficient, and accurate registration processes are followed by staff.
• Excels in all functions performed by staff.
• Keeps current on insurance tip sheets and workflow updates.
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
• Distributes work assignments, daily QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies.
• Coaches and tracks for performance improvement, daily Backfills for staff during meal breaks.
• Covers scheduled PTO / ETO or unscheduled absences, as needed.
• Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department.
• Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity.
• Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
• Achieves individual and team performance metrics.
• Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times.
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.

Competencies (Knowledge, Skills, and Abilities Required) : Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations / referrals and coverage requirements. Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.

Demonstrates the ability to provide feedback and coaching. Strong verbal and written communication and customer service skills.

Education : Required High School Diploma or GED AND Experience : 3 years of patient registration experience.

Work Shift : Workday Evening (United States of America)

Worker Sub Type : Regular

Employee Entity : Albert Einstein Medical Center

Primary Location Address : 609 West Germantown Pike, East Norriton, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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