Part time- Day, Evening and Weekend Customer Coordinator

Job Description

Job Description

Description :

Front Desk Guest Service – Day, Evenings & Weekends

Purpose

To provide excellent guest service in person and over the phone by coordinating guest and stylist schedules, ensuring a cheerful, meaningful visit from beginning to end.

Essential Functions

Deliver an exceptional guest experience by :

• Greeting guests warmly upon arrival and over the phone
• Scheduling appointments politely and efficiently
• Processing transactions accurately at the point of sale
• Promoting additional services, retail products, and gift cards
• Acquiring Aveda product knowledge to recommend and sell merchandise confidently
• Identifying guests prior to arrival and connecting them promptly with their stylist
• Operating SpaBiz efficiently in relation to guest services and sales
• Managing service and retail tickets, updating charges in SpaBiz when necessary, and collecting payments
• Entering and maintaining accurate guest information in SpaBiz
• Referring guest complaints to management through Challenge Forms
• Assisting in stocking and maintaining merchandise displays
• Keeping all areas clean and presentable
• Performing additional duties as assigned

Requirements : Qualifications