AM Restaurant Server

Job Description

Job Description

Overview :

The Restaurant Server will interact with guests and ensure they have a great dining experience with Holiday Inn KCI in our casual dining establishment, Burger Theory!

Primary Duties and Responsibilities :

• Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; take initiative in resolving guest challenges, and involve a supervisor when needed.
• Understand and respond to customers needs and ensure a high level of guest satisfaction.
• Handle table bookings, direct customers to their tables, present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, and communicate specific customer needs to the cooks.
• Maintain proper dining experience by delivering items, fulfilling customer requests, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
• Stay updated on current menu choices and specialties, as well as menu deviations and kitchen shortages to keep guests informed when ordering.
• Obtain revenues, issue receipts to customers, accept payments, and return change as needed; accurately process all cash and credit card transactions using established procedures.
• Perform all pre-shift and / or post-shift cleaning / preparation tasks, such as cleaning tables, laying out napkins and utensils, refilling condiments, sweeping floors, etc.
• Assist with the completion of basic cleaning tasks as needed.
• Assist with special events as needed.
• Adhere to grooming and appearance standards as well as IHG Service Standards.
• Communicate other products and services available at the hotel upon guest inquiry.
• Other duties as assigned.

Qualifications and Requirements :

Schedule (may vary) :