Team Member

Team Member

ROLE SUMMARY

Key Responsibilities (what TMs do) Step Change Thinker Needs little guidance in solving problems

Know How Builder Trains on their core position using the Learning Zone

People Grower Role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their restaurant Demonstrates take the hill teamwork with fellow team members by helping others when they need it Believes in all people by treating others fairly and with respect Recognizes others for a job well done Demonstrates positive energy at all times

Team Member (CONTINUED) Key Responsibilities (continued) Action Driver Role models customer mania and has a passion for winning by following standards : CHAMPS, CFF (Cleanliness, Friendliness, Food) and executing BLAST (Believe, Listen, Apologize , Satisfy, Thank) Greets each customer with a smile Creates a winning experience for every customer Goes for breakthrough results by suggestive selling Knows restaurant and shift goals and works to achieve them every day Follows food & safety procedures and reports any issues to the Manager on Duty and / or RGM

Intentionality to Lead Focuses on achieving excellence in current role as a foundation for bigger responsibilities

Other Requirements : Arrive at work on time Flexible scheduling Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.) Able to lift up to 25 lbs and carry up to 30 feet Able to push / pull up to 90 lbs up to 30 feet Able to stand and walk for a majority of work shift Follows KFC cash handling safety and security procedures Adheres to KFC and City / State / United States safety requirements Knowledge of and compliance with KFC's Human Resources policies and processes

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