Helpdesk Technician

Overview

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The world can't wait. We're looking for a Helpdesk Technician with a solid background in Windows operating systems to work within classified environments, providing in-depth support and leading problem-solving and implementation efforts for specific software and hardware for customers in support of mission-critical applications. You will work as part of a dynamic team to manage service offerings and ticketing, provide troubleshooting experience, and document best practices. You will assist with software and hardware problems for domain users and assist with maintaining the configuration baseline for workstations.

We're looking for a service-focused team member who thrives on the opportunity to help DoD users solve problems. You will provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. You'll apply specific functional knowledge and working and general industry knowledge. As a Helpdesk Technician on our team, you'll collaborate and develop innovative solutions to enable secure and reliable operations of enterprise computer systems. You'll work individually or in a small integrated team. You'll ensure project completion and provide guidance and direction to lower-level technicians, specialists, and managers. Your technical expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network.

We focus on growing as a team, so you'll share your expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies. As a technical leader, you'll identify new opportunities to modernize the network to help your customers meet their needs. Join our team and solve daily challenges as we improve and enhance the cyber maturity profile of DoD systems across the enterprise.

Join us. The world can\'t wait.

Qualifications

You Have :

• 1+ years of experience providing customer and user support to an IT operations environment
• Experience as a Tier 1 helpdesk technician or with responding to incident tickets
• Experience with Active Directory, virtualization, and basic networking
• Ability to install, configure, troubleshoot, and maintain hardware and software on Windows and Unix operating systems
• Ability to work and multi-task in a fast-paced environment, identifying, tracking, monitoring, and prioritizing requests
• Ability to author, interpret, and analyze technical documentation
• Active TS / SCI clearance; willingness to take a polygraph exam
• HS diploma or GED
• DoD 8140 Certification, such as Security+ CE Certification

Nice If You Have :

Clearance :

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS / SCI clearance is required.

Compensation and Benefits

Compensation : The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). This posting will close within 90 days from the Posting Date. Our total benefits include health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work-life programs, and dependent care; eligibility varies by employment type.

Identity and Work Model

Identity Statement : As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model : Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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