Overview
Position Summary : The Banquet Captain is responsible for supervising the staff, operations, and guests of banquet experiences at the hotel's event spaces, restaurant and private functions.
About Raines Co. Established in 1988 as a family-owned business, we are a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
What we offer
- Medical / Dental / Vision benefits
- A generous PTO program
- Points-based bonus
- Daily pay
- Employee Referral bonus program
- Opportunity to join a winning culture with career advancement
Essential Job Functions
Inspects banquet room and waiter stations for proper setup, sanitation, and safety concerns.Inspects for readiness.Meet clients and guests at the entrance of the banquet room, verify reservations, and escort guests to tables.Coordinate effective food service through clear communication between kitchen and service staff.Ensure hot food is hot and cold food is cold; perform final checks on plate presentation.Handle client / guest complaints and problems; act as liaison between client / host in all aspects of the event's service. Introduce staff to client / host.Assign and complete opening and closing side duties as required.Conduct pre-event meetings with banquet room personnel, including kitchen staff as required.Ensure proper food and beverage service in their station as directed by supervisor.Observe diners to respond to requests and determine when the meal is completed.Follow management instructions for proper meal service and execution of the banquet event order (BEO).Monitor wait staff, bus persons, cocktail wait staff, and bartenders to maintain a high level of service; troubleshoot as needed.Operate POS system (setting up specials, ordering, running reports, auditing); calculate from bill and post accurately to the appropriate account.Audit wait staff checks at end of service and report to manager.Monitor and adjust staffing to meet demand.Serve food and drinks for guests as needed.Have a thorough knowledge of banquet menus.Take inventory and order supplies to keep the banquet operation well-stocked.Adhere to NCDHEC food safety and quality regulations.Operate the hotel computer system.Maintain a clean work and banquet area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.Perform opening and closing procedures along with side work as assigned.Follow cash handling procedures, cash bank reconciliation, and end-of-shift drop.Know and comply with food handling and liquor laws.Engage guests in a cordial, efficient, and professional manner.Adhere to hotel grooming standards.Assist hotel Food and Beverage team as needed.Resolve guest complaints and perform service recovery when required (escalate to supervisor as needed).Perform any additional tasks requested by management.Qualifications
Education : High school education / GED.
Experience : Previous experience in a hotel or related field preferred.
Hours Required : Scheduled days and times vary based on hotel needs. Must be able to work weekends and holidays.
Skills And Abilities
Must be able to pass TIPS certification / alcohol awareness training and food handler trainingKnowledge of and ability to operate a computerAbility to regularly lift and / or move up to 30 poundsMeets state minimum age to serve alcoholAvailability to work days, nights, weekends, and holidaysPositive, engaging personality, and professional appearanceBasic math and computer skillsExceptional interpersonal and communication skillsStrong task and time management abilitiesEye for detail and understanding of banquet operations and proceduresEqual Opportunity Employer
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Raines is a drug-free workplace.
Pre-employment background check required.
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