People, Technology & Processes, LLC is hiring : User Experience UX Lead- SCITES F

Join to apply for the User Experience UX Lead- SCITES Florida role at People, Technology & Processes, LLC

Position Title : User Experience UX Lead

Location : Doral, FL

Clearance level required : Secret

Responsibilities The UX Lead shall define and extract operationally relevant, proactive insights from technical and human-based sensors and drive continuous awareness and understanding of the DAO SOUTHCOM user environment.

Collect and extract data utilizing technical sensors and user feedback to inform operationally relevant and proactive insights to improve the UX. Employ insights to mitigate potential issues.

Provide a proactive and data-driven approach to anticipating and preventing issues before they arise, including incident trending to identify problems, degradations, or outages for immediate escalation or higher-level review.

Operationalize telemetry data in a relevant way to inform leaders at the speed of mission, specifically when degradation of services is actual or anticipated, presenting Courses of Action (COAs) for remediation activities.

Recommend optimization steps regularly to increase user benefits, value, and satisfaction.

Qualifications Be experienced and knowledgeable in creating seamless and integrated digital experiences that meet users’ needs and requests.

Be experienced with providing an intuitive and adaptive UX.

Possess experience with employing data-driven methodologies to create a positive customer-centric experience across an organization.

Possess a Secret level security clearance.

Seniority level Mid-Senior level

Employment type Full-time

Job function Other

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